lost shipment-- tough luck
 

A medium sized Boro shipment from Sundance disappeared---- I opened an investigation with UPS--- no avail. I called Sundance-- they just said we ship and forget about it-- you are SOL. I will never order another thing from Sundance due to their attitude. I was going to buy a Beth Champ from them-- but not now. OH well. E-commerce has its risks.

I had a huge problem with them back maybe 15 years ago when my kiln caught fire and they said it was obviously something I did. Never purchased from them again.

Sorry for your mess, maybe the shipment will turn up?

It wasn't insured?

File a dispute with your CC or paypal.

I would file a dispute too, as undelivered. Sorry that was your experience. Bah humbug!

You have much better options in Eugene and Portland and no sales tax either.

There should at the very least be a tracking number they can give you.

How long has the shipment been "missing?"

At the very least, Sundance should be able to provide a tracking number.