I had a problem with some broken glass due to the package being drop kicked around, and replacement glass was sent out as soon as I forwarded a list of what was broken. There was a call the day after I emailed to find out what happened, and it was resolved very quickly.
I didn't agree with a cutting fee appearing on my bill that wasn't listed on the site, but it was explained later that the cutting fee winds up offsetting any additional shipping charges that a longer package would incur. Good to know, but I would have appreciated knowing about the charge in advance - and explained that way would be a good addition to the site, if it's not already there.
Overall, if they had a great sale, I may order again - but I do tend to shop for sales at all the vendors.
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