[Rachel]

I just created an account and uploaded the PDF or Word files I had that I wanted to load. Maybe you have one that is corrupt or something. I don't remember any problems with it and I loaded Sherry's tutorial, Mary's, Laurie's and Ryan's murrini one plus two or three others and then I loaded some Word files I had where I had created tutorials from other people. I had one tutorial I had downloaded from a magazine. Once I loaded them, it showed me the list of things it was going to print and I think I got to see a preview. I don't remember. I don't know what could be wrong. I wish I could help more but I didn't have a problem. You might be able to download the one you are having a problem with again or try converting it to something else. I am sorry. I wish I knew more.