[Lisi]

Originally Posted by Venbead

If it were me I would apologize profusely, offer her a refund and a free bead and ask her to kiss and make up. The customer is always right and the only way to make the negative go away is to agree to anything she wants to make it a positive buying experience for her instead of a negative. she should have just asked you for a refund but she didn't. if she accepts the refund but won't change the feedback then you can contact etsy about removing the feedback because at that point there isn't a sale anymore

Good advice, Paula.