When I started lampworking I got some of their glass because of the neat colors and the very low prices. My oh my was it shocky, but with preheating and some practice on my part it was very usable. Some lampworkers do lovely work with it. I wouldn't say it was a glass for a beginner lampworker to use or someone who's work flow didn't include preheating the glass but I certainly feel I got good value for my money. The tools aren't finely finished but they have been serviceable and affordable. The stuff I had a problem with Natasha immediately corrected. Customer service seemed very good to me. Mark me as 11th satisfied customer.
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