[Double Helix Glassworks]

An Explanation

If you haven't been following our updates on FaceBook, here's the story. On Saturday when we released the Garage Sale Boxes, our E-Commerce provider had two global (i.e. all of the sites they provide service to) failures at the same time. It's like having the electricity go out. All you can do is call your provider and wait. When we could access our admin page we downloaded all open shopping carts. We made as many extra Garage Sale Boxes as we could and updated those shopping carts to orders based on the earliest time stamps. We are now done with that process. All of the garage sale boxes have been sold.


Apologies
I did not realize the extent of the problem on Saturday morning. I thought I would be able to fix a handful of orders that wouldn't go through. After being flooded with all manner of communication and getting the report from our provider, I realized the problem was more than I could fix. We are truly sorry for all the frustration and wasted time. We are sorry that so many of you are left disappointed. As a tiny consolation prize, there is a site wide 10% discount until Oct 7th. No coupon codes needed, no limits, just our sincere apologies for the frustration and our gratitude for your patience!

Moving Forward
A secondary problem on Saturday is what you described as having Garage Sale Boxes yanked from your cart. With our current e-commerce provider inventory is adjusted when purchased not when placed in a cart. This results in unlimited quantities until the final item is purchased. Then all remaining carts are reset to zero.
We recognize that we've reached the limit of such a frustrating system. We are going to find a solution. Either, we will find a provider that can adjust inventory through the shopping cart or, we'll use an alternate method for limited items.
Thanks!
Jed and Julie