Why are you asking for a refund if she has proof she mailed it and it's in the US?? Apparently the delay is with our own postal service. Unless she waited quite a few days before shipping your order after you upgraded shipping, I would be inclined to ask for a refund of the upgraded shipping charges but not the entire order. I don't understand why you would file a claim with Paypal for non-receipt when she clearly proved she mailed it and you know it's here somewhere.
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I also asked for a refund from Chrissy and she states she cannot give a refund and suggested that I contact the USPS myself to see where the package is. I don't think this is right, especially since I paid $32.50 for priority shipping and insurance.
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Ari'elle
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