I have heard that Paragon were really good at walking kiln owners through troubleshoot problems while on the phone and sending out replacement parts quickly when needed and following up with walking you through the repair once the part gets to you.
I would give them a call.
And I second the idea that it might be a program glitch.
Did you get the kiln new or did you get it from someone used?
Could be that a used machine might have an old program running and it is just doing what it thinks it is supposed to.
Good luck and please come back and teach us what you learned about it.
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