Hi there, and welcome.
I know nothing about that kiln, but when my chili pepper with a different controller has had a problem, it has been the relay. Once it would shut down while coming up to temp. That was a problem with the heating element. On my kiln these are things that I can replace myself.
That is the extent of my knowledge, but others will chime in. Good luck!
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Roberta
”If it makes you happy, then it’s a good thing.” ~ Terryd
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