Cue the UO supporters to chime in and defend....lol sorry just see this same
Post(or variations if it all too often). Here are my predictions for the rest of this thread.... Others will chime in with their crap experience. Then a few will post that they had good dealings. The two factions will argue a bit, then Jack will at some point come in, defensively give an explanation, then you two will work it out. Pretty common UO customer service issue, but always see a fair resolution in the end.
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Lampwork by John Lindquist
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