I’m an international customer and I’ve placed orders in the following companies in the US :
Frantz art glass and supply
Sundance art glass
Arrow springs
Jodelglass
Glassdaddy
Check Glass
Val Cox
In my eyes, product range is definetely a criteria to choose a supplier, but even more important is service. I had good experiences with most of those suppliers, but my very favourite is, no doubt, Frantz : always friendly and speedy answers. Prompt delivery. Always there with a solution to fix any kind of problems. Simply wonderful service. Huge selection. And the cherry on the cake : when I asked Mike Frantz, who didn’t know me at all, to donate glasss and tools for a challenge on the french glassbeadmaker forum, he agreed and made me a customer for life.
My worst experience was unfortunately with Jodelglass. Unfortunately because they have sometimes stuff that you cannot get anywhere else and they have every major brands of soft glass. But I won’t order from them again: a package was lost in the mail and they couldn’t care less about it, even though I wasn’t a first time customer.
|