Thread: Oxygen Plus
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Old 2017-02-16, 8:52am
Beth S's Avatar
Beth S Beth S is offline
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Join Date: Jul 27, 2006
Location: South Carolina
Posts: 27
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I did receive an invoice on the morning of the 14th and assumed it had shipped. The invoice did include a tracking number and the email stated "Once your item is picked up by the carrier, your tracking number will reflect accordingly". I was unable to use the tracking number on The FedEx site after several attempts. I assumed it was shipping FedEX as that is the carrier I selected at checkout.

I became very concerned this morning when I logged into my account on O2 Plus and it showed my order was "Processing" not "Shipped". Justin was quick to answer my PM. Thank you. Looks like all of this is a mix up as it was sent USPS instead of FedEx.

I am able to use the number provided on USPS site. If the invoice had stated it was a USPS tracking number the confusion could have been avoided.

Sorry, I should have sent you a PM before jumping in the forums but I called the customer service number and sent an email to O2. Looks like I jumped the gun. And as far as the time. I'm on Central time and was chatting with you at 8:00 pm, not 11:00 PM. My order confirmation email came in at 8:32 PM.
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Beth

Last edited by Beth S; 2017-02-16 at 9:19am.
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