Ross is a great guy and very easy to get along with. Since he didn't make the machine or warranty that this would work with this torch I think he is COMPLETELY bending over backwards. The manufacturer is the responsible party here and Ross sounds to me like he's trying to keep an impossible situation and customer as happy as he possibly can.
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Dave
On a Delta Elite with compressed tank and generators
"I contend we are both atheists, I just believe in one fewer god than you do. When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours."
...Stephen F Roberts
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