I have to say I have only good things to say about my experience with Mike also. He allowed me to pay for it on my schedule as in whenever I had spare money, until it was paid in full. I was one of the people who happened to have ordered when there was in issue with parts and yes, it took longer. However, Mike kept me informed through out, I had no problem waiting since I knew it was coming, and the kiln is absolutely perfect. Any time I have a question, he replies within 24 hrs, usually less. I doubt that I can get that kind of service from the big kiln makers. I am totally happy with my kiln and when I am ready for a bigger one, I will be buying it from him.
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Sonja
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