Aw, I'm sorry this happened to you...and it just ain't right to leave this kind of feedback without contacting you FIRST!
I'm sure you're feeling bad about it...have you written the feedback sender? I had a circumstance where not-so-flattering feedback was once left for me from a buyer, a bit in haste I suspect; interestingly, once the poster used some of my products (murrini) and discovered that they really worked well for her (in spite of their surprisingly small size) she sent me a request to "kiss and make up" (which is what Etsy actually called it - kind of cute!) and she changed her feedback and we've become friends!
Don't loose hope - maybe if you have a chance to talk it out, it will all work out ok!
Hoping for a resolution...
De
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~DeAnne~
I've got a murrini for that,'ya know!
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"Only a fool rushes to his own demise..." ~Zorro
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