I had the worst experience with Arrow Springs - ordered 20 lbs. of glass and only 10 lbs arrived. I had to chase down the customer service person and finally had the other glass almost a whole week later (they are 2.5 hours away and UPS Ground take ONE day). By the time my missing glass arrived, two of the colors were out of stock and the one reason I found out was that, again, I had to call them. No note, no credit, they charged me but didn't ship and that was that.
To make matter worse, the parallel masher I got (with the first shipment) was defective, so I talked to them and wanted an exchange. I got a credit instead. So I called again and talked to the customer service rep, and I have yet to receive the product and it has been over a month and I have given up.
All in all, for a single order, I called them around 7 times because of their mistaked.
I switched to Frantz, and the service has been perfect.
Hayley
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