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Old 2013-05-21, 12:11am
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upinflames upinflames is offline
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Join Date: Sep 22, 2005
Location: Arizona
Posts: 370
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Diane, Thank you for your kind words. That week we had four customers where poorly packed cases were destroyed. Instead of making anyone deal with UPS claims we felt morally obligated to replace and reship all four orders. We learned a $1500 lesson and use a new double boxed system that has a perfect record to date. The fact that every one of those customers is still with us proves we did the right thing at the time. Diane's latest order shipped this morning. LE, Thank you for your support. Robert
Good customer service is a beautiful thing and should be rewarded!
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