"Alaska" and I have already spoken by phone. I am pretty sure Alaska got a defective tool based on what we observed in diagnosing it. I'll know for sure when I get it back. That really is rare folks. I try very hard to be sure everything that leaves here is right as rain. I sent out a brand new Impress today, post paid, within 3 hours of our conversation. I believe that is the only one I've had to replace out of 500. I do strive for perfection, but hey, I'm only human.
Dave