Hi Di,
I suppose the question is - is this about the temp being uneven through the kiln? So it's reaching the set temperature near the thermocouple, but not at the bottom of the kiln where the bead collar is. Or is the whole thing faulty, and not achieving set temp anywhere?
A bit of investigation with your separate thermocouple should tell you which. if it's faulty, you have evidence to back your complaint. If just uneven but reliably so, then it's just a matter of increasing the set temp.
I'm surprised Paragon are being so unhelpful. I contacted them once with a problem (with a second-hand kiln, in England!) and they were very obliging.
Good luck!
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