Quote:
Originally Posted by oxydoc
Thats the best response yet. So, should I ask if they want that option or require it? I want to do this. We are growing and I want to do it right and fair.
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Require it.
a) You're covering your costs. It sounds like funding the physical parts is one of the sticking points in your pipeline.
b) Sometimes less choice is better. I was buying bread the other day, looking for whole wheat bread. I had to dig through brands, variations, sizes of loaves, etc. What I needed was just a section where I could find whole wheat bread so I could get out of the store.
You need to manage the experience. If you start giving a lot of options, you're putting it back on the customer and that seems to be some of what's screwing you over.