Thread: Frantz Billing
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Old 2015-03-17, 9:59am
mikefrantz mikefrantz is offline
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Join Date: Sep 06, 2005
Location: Shelton Washtington
Posts: 3,256
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Hi Everyone!

We would be glad to explain the process for placing orders at Frantz Art Glass.

If you place an order on our website, you will receive a confirmation email from the website. This email will have your order number, what you wish to order and estimates of the shipping. This email confirms that your order was placed and it now is collected by the salespeople at Frantz Art Glass

We receive your web order and it is input into our accounting system and a Sales Order is created. This Sales Order is emailed to our customers for their review to make sure all is as it should be. We run an "authorization" of your credit card for the estimated total of your order. This is an authorization which places a hold on the funds until we can do the final invoice and capture those funds, this usually happens within 1-2 days of authorization.

This is also a great time to add or delete items. If you have any questions, this is a good time to inquire.

When you receive the Sales Order it indicates your order is now going to the Warehouse for fulfillment and shipping. When you buy glass you purchase a 1/4lb perhaps. When we pull the glass for your order, depending on the diameters, you might receive .25, .26 or .27 of that 1/4lb. (If you wish to receive less-just write "underweigh" on your order in the comments section and you will receive .23 or .24...or .25)

Once your order is pulled it is packed and this information is sent to our invoice person who captures the exact charges to your credit card. At this time you receive a 3rd email indicating the "actual" cost of your order and the final shipping amount. Your order then ships that day.

I hope I have helped explain the process at Frantz. We hope that when you receive the sales order, you do look it over and if you have any questions, please be sure to contact us.

If you wish to ask Mike any questions, please do not hesitate to write him a private message or just email to our sales department:
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Thanks everyone-have an excellent week!
Your friends at Frantz Art Glass
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Mike's phone: 800.839.6712 ext 206
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