I guess I'm of the school that issues related to specific orders should be addressed directly with the vendor...even if there is a problem reaching a vendor via e-mail or by phone, a simple post saying "I'm having trouble reaching 'Mike at Glass Hive; I need to ask a question about my order,'" would have sufficed. Thus avoiding a public conversation that future customers might stumble upon through Google or just browsing the web. I'd hate for a thread like this one to turn someone away in the same way the threads about JoDel (and others) serve as a warning about bad service. It seems in this case to be more about a misunderstanding and/or e-mail glitch than a true problem with the vendor. I guess I think handling things discreetly works out better in the end for everyone.
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Alison D. in Gainesville, FL
I can show you one hot piece of glass
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