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Old 2017-03-30, 11:32am
mckenzieallyshia mckenzieallyshia is offline
Junior Member
Join Date: Mar 30, 2017
Posts: 4
Smile Customer Service

Thank you so much for your kind words, Elizabeth! We really appreciate the feedback. I will make sure that our customer service representative knows (even though I am a little late on seeing this ha ha)!

I ordered some 12-inch 3/16 mandrels from Frantz for a custom order, but mistakenly was sent 9-inch ones. I actually like working with 9-inch mandrels, but my kiln is so deep, I can't move them as the beads cool.

I sent Frantz an email saying I needed to exchange them and get the 12-inch size asap, and that I'd call when they were open. But then I decided to just use the 9-inch mandrels and make do, since my customer had been waiting so patiently.

Today I got an email from Frantz saying they were shipping me the 12-inch size and to just keep the 9-inch ones. I thought that was really nice. Above and beyond customer service.

Thank you!

Sales Associate
Frantz Art Glass

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