I think in this case, buyers are taking a huge risk and should lower their expectations relative to other companies when ordering. And although it seems a quality product is being produced with good warrantied service, the business model as described in this thread is shady.
So, would it be better or different or safer, to require 1/2 upfront? I can do that. I can do whatever is necessary, short of nothing up front, to make customers feel good about the order.
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