ross has always been kind to me, however when i did need to contact him about a problem, it was usually the company's fault, and he really had no reason to be upset with me. he has made good on the shipments that i received that were incorrect.
on the other hand, being from customer service at good ol' wally world for almost 10 years, he should have a specific disclaimer about service- especially if there are many problems with a particular machine, why still sell it? i know that in walmarts case, we would have taken it back, shipped it out for repair for you to a service center, fixed at your own cost (if out of warranty) and shipped back to you. but this isn't wally world
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, and sometimes you just have to raise hell to get what you need. customer service isn't what it should be most times.
also i don't know what bank you use, but there really should be something they can do, you are never on your own.
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