This is what's posted on ABR website:
• All custom order sales are final from the time of order! This includes custom images, eyewear, kilns, cut glass, etc. Once a custom order is placed we will not refund or cancel the order due to any circumstance.
• We do not provide cash refunds for returned merchandise. The cash value of all returned merchandise will be credited to your account. Any request for merchandise return or exchange must be made within 24 hours of receipt.
• All returned merchandise is subject to a 25% restocking fee.
So the questions are - 1) Are oxygen concentrators considered "customer order?" 2) By not providing cash refunds, does it mean you will have a merchandise credit with ABR for the cost of your unit minus 25% restocking fee?
All in all, it doesn't look for your getting your full refund. Perhaps trade it in for two M-15s? At least you may be able to sell those units easier yourself?
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Hayley
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