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I found them to be less than stellar in their service/response on my first (and *only*) order. I won't be shopping with them again, despite the "we'll fix the problem on your next order" promise I eventually got.
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(I shouldn't have to spend *more* money to get the original problems fixed!)
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I've had mixed experiences. (Both ends of the scale, some fabulous, some rather frustrating.) Like most the preferred solution is to make it up to the customer on the next order. It left me feeling like, what next order?
I'll probably continue to order as the supplier I used that was closer closed. I don't like shipping further than I need to so that means ABR.
~And I know it was ABR because I have only ordered from one other place one time or them (two or three times) since the local place closed. I did have to cancel out of a class and they were top notch understanding. That too would impact me returning and putting up with slight frustrations.