Carol,
This is what I wrote you when I was packing and shipping your glass.....
"Hi Carol,
I was just shy of the full pound of Clio left...by 2 ounces...so I have included 2 rods of Double Helix Zephyr.
I also was way short of the 591254 and am only able to send 1/2 pound. I will have more back in stock at the end of August.
I am leaving for a week so I wanted to get out to you what I had in stock. When the EDP comes in I will send it to you free of charge of course.
Thank you so much for your business! Enjoy your glass! Julie @ Art Glass East"
I left at 4AM that next morning......I did not receive another message from you until I had service at some point. In my mind, your box had already been picked up and was in route to you.
I would have been more than happy to give you a refund for 2 ounces of Clio...even after sending you the Zephyr. That would have been absolutely no problem. In addition, I would have been happy to refund you for the EDP that I did not have in stock. I ALWAYS give my customers a choice. Most customers, do not mind waiting. I usually get restocks within two days of ordering unless it is coming from the West Coast and I have to wait....which means my customers have to wait.
This case, IMO, was simply taken to the 9th degree. I am a MORE than a reasonable business professional.
Today this is what PayPal states about your case and your refund:
"PayPal Chargeback Specialist reviews seller's response (Up to 30 days)
PayPal reviews the information provided by the seller and receives processing documentation from the credit card company. This may take up to 30 days. During this time, sellers are encouraged to submit any additional information to dispute the chargeback case."
Hopefully, it will iron itself out more quickly for you. I dislike having to post in the LE forum, but I certainly have to defend my business practices.
I certainly do wish things would have worked out better for you, so that you are happy.
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Julie,
I was referring to my questions on your website. Those were not answered.
You sent me one email today at my yahoo email. I will write to you on that email since you do not reply to the ones on your website.
This could have been avoided by just answering my questions on your website when I inquired about my package.
Substituting 2 rods of Zephyr for 2 ounces of Clio is not a good deal, plus sending me only 1/4th of the glass I ordered and keeping all of the money in your account was not acceptable to me either.
Most vendors that I know of only charge you for what they send to you, not what they expect to get a month later.
I understand better now since you explained the frozen funds.
That helped, I've never opened a dispute in all my years so I had no idea how it worked.
Carol
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