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Old 2017-01-17, 2:59pm
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Kay M Kay M is offline
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Join Date: Sep 03, 2005
Location: No where near home
Posts: 139
Default Frantz Art Glass has super customer service

While going through a few boxes of glass that I always haul with me while we do 3 months in FL, I discovered 2# of a gorgeous clear .... Jan. 2013 I purchased 2lbs of glass....891004-funVS Crystal Clear. I could not find any info -- strange item number, and the VS code I did not recognize.

I sent Frantz an inquiry on Sunday. Monday was a holiday. Shortly after opening on Tuesday morning, I received the following message from McKenzie ...

"That glass is made by the company that took over Vetrofond. It is 104 and is the old Vetrofond formula for clear. My manager told me that it is very rare glass and is a really good formula."

Frantz Art Glass, you rock! Your customer service is outstanding! Thanks!
Mike Frantz, your employees are as outstanding as you are!
:love
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