Lampwork Etc.
 
AKDesign

LE Live Chat

Enter Live Chat

No users in chat


Jelveh Designs - Glass Beads Torched One-by-One

Beads of Courage


 

Go Back   Lampwork Etc. > Library > Tips, Techniques, and Questions

Tips, Techniques, and Questions -- Technical questions or tips

Reply
 
Thread Tools
  #1  
Old 2013-07-25, 5:18am
disneymama's Avatar
disneymama disneymama is offline
I think my raku is broken
 
Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
Default Unlimited Oxygen - 102 days and counting

I ordered an M20 from Unlimited Oxygen on April 14th, (paid in full, btw). I still do not have a ship date for my unit and UO is not returning my calls.

In the April sale thread on the Sales Rack, when asked by another person, UO said that the turnaround was 30 days. 30 days after placing my order, I called for an update (as UO has encouraged on these forums) and was told that they were just starting the March orders, meaning he was more like 60 days behind.

A few weeks later, I called again and was told that they were starting April orders but that he'd move my order up the queue since I had called. A few weeks after that, my husband called and when pressed for a ship date was given an indistinct "2 weeks."

I was prepared (after reading all of the CSK forums) for a 60-90 day wait when I placed my order, but this is just getting ridiculous now. I really didn't want to take this public since UO just seems to be a dead horse, but now my calls aren't being returned. So, here I am. 102 days out with no ship date, no concentrator, no $425 and no return calls.

Help me, Oh Great LE mods. You're my only hope.
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #2  
Old 2013-07-25, 6:34am
disneymama's Avatar
disneymama disneymama is offline
I think my raku is broken
 
Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
Default

My husband called UO this morning and talked to Dave, who I believe is Jack's brother. I think Jack had some type of medical emergency? If so, I'm very sorry for him and I hope he has a speedy recovery.

Anyway, I feel sorry for Dave who honestly sounds like he's just running from one fire to the next.

I just really want my concentrator. I hear it will be a really great unit and it has a lifetime warranty... But here's the thing about the lifetime warranty. It's only good for as long as the company is around and I have serious doubts that this company will be around for me to even receive the concentrator I purchased.
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #3  
Old 2013-07-25, 8:27am
AKDesigns's Avatar
AKDesigns AKDesigns is offline
Storm Queen
 
Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,814
Default

Jack hasn't logged on to LE since 7/22. Hopefully he's ok.
__________________

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

Reply With Quote
  #4  
Old 2013-07-25, 9:07am
disneymama's Avatar
disneymama disneymama is offline
I think my raku is broken
 
Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
Default

His brother said he's in the hospital.
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #5  
Old 2013-07-26, 3:27am
istandalone24/7's Avatar
istandalone24/7 istandalone24/7 is offline
Senior Member
 
Join Date: Mar 14, 2012
Location: Bennington, VT
Posts: 1,771
Default

heart attack from all the stress? whatever could be stressful about Jack's business and it's practices?
__________________
now i've got a Mirage
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #6  
Old 2013-07-26, 9:36am
Surrealle's Avatar
Surrealle Surrealle is offline
Member
 
Join Date: May 05, 2013
Location: NW Louisiana, for now...
Posts: 61
Default

Is that kind of sarcastic comment really necessary? Sounds like you're implying he deserves to be in the hospital, which is a really lousy thing to say about anyone. (Particularly when you have no idea what's going on, and how serious it may be).
Reply With Quote
  #7  
Old 2013-07-26, 9:39am
purpledragonfly's Avatar
purpledragonfly purpledragonfly is offline
Senior Member
 
Join Date: Jul 19, 2011
Location: New Orleans, LA
Posts: 624
Default

^^^^^this
__________________
Autumn
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.




To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.



To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #8  
Old 2013-07-26, 10:14am
istandalone24/7's Avatar
istandalone24/7 istandalone24/7 is offline
Senior Member
 
Join Date: Mar 14, 2012
Location: Bennington, VT
Posts: 1,771
Default

not at all. i like Jack and his products, but it just seems he brings stress upon himself with the way he does business.
there's only a few people that i'd wish to see in the hosptial, and none of them are here or in this hobby/industry.
__________________
now i've got a Mirage
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #9  
Old 2013-07-26, 11:15am
Raimond's Avatar
Raimond Raimond is offline
Senior Member
 
Join Date: Oct 16, 2012
Location: North of Palm Springs
Posts: 395
Default

I hope Jack is doing well and is in the hospital only to test his newest machine and not because he needs to be there....

__________________
Freedom is not free, support the troops! Troops do not make the rules, they enforce the rules no matter how unpopular they are.

Reply With Quote
  #10  
Old 2013-07-29, 12:24pm
disneymama's Avatar
disneymama disneymama is offline
I think my raku is broken
 
Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
Default

I talked to Jack this afternoon and received my invoice for shipping. Hopefully that means they will be shipping in the near future. I'm so excited!
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #11  
Old 2013-07-29, 7:25pm
demcc2's Avatar
demcc2 demcc2 is offline
Senior Member
 
Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006
Default

I don't necessarily agree with UO's business practices but this comment was a little on the classless side!

Quote:
Originally Posted by istandalone24/7 View Post
heart attack from all the stress? whatever could be stressful about Jack's business and it's practices?
__________________
ETSY SHOP IS NOW OPEN

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
REVAMPED WEBSITE NOW OPEN


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #12  
Old 2013-07-30, 4:47pm
disneymama's Avatar
disneymama disneymama is offline
I think my raku is broken
 
Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
Default

My concentrator shipped today. I have a tracking number and its scheduled for delivery by Monday, Aug 5. Happy Dance!!!!
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #13  
Old 2013-07-30, 6:23pm
AKDesigns's Avatar
AKDesigns AKDesigns is offline
Storm Queen
 
Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,814
Default

That's great! I do hope Jack is ok too.
__________________

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

Reply With Quote
  #14  
Old 2013-07-30, 7:03pm
disneymama's Avatar
disneymama disneymama is offline
I think my raku is broken
 
Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
Default

I talked to Jack yesterday and asked how he was and he said he was OK. Not my place to say what his emergency was, but he was kind, apologetic, and a gentleman. And this was despite having a pretty bad day.
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #15  
Old 2013-07-30, 11:01pm
Surrealle's Avatar
Surrealle Surrealle is offline
Member
 
Join Date: May 05, 2013
Location: NW Louisiana, for now...
Posts: 61
Default

Glad everything is working out for you, and that he seems to be okay.
Reply With Quote
  #16  
Old 2013-08-01, 8:18am
dawnmarie4771's Avatar
dawnmarie4771 dawnmarie4771 is offline
Lavender Dawn
 
Join Date: Apr 29, 2008
Location: Monroe, CT
Posts: 118
Default

I am having the same challenge - I ordered an M 20 12 weeks ago. No return calls and no return emails. What is going on? I am getting (ok, let's me honest) very frustrated. Anyone have any feedback??? Help!!!
Reply With Quote
  #17  
Old 2013-08-01, 8:25am
disneymama's Avatar
disneymama disneymama is offline
I think my raku is broken
 
Join Date: Jul 30, 2009
Location: Sacramento, CA
Posts: 155
Default

Call, call, call... That's what I did. I called, my husband called... The squeaky wheel gets the grease. Seriously, I think the only reason I got my unit shipped was because my husband was a pain. They were probably so tired of dealing with him.
__________________
Jenny from Sacramento, CA.
Rocking a Bobcat with an M-20, and more enthusiasm than skill


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #18  
Old 2013-08-01, 9:00am
dawnmarie4771's Avatar
dawnmarie4771 dawnmarie4771 is offline
Lavender Dawn
 
Join Date: Apr 29, 2008
Location: Monroe, CT
Posts: 118
Default

WOW - amazing - just heard from Jack. Finally a response. Should be getting mine soon! YAY!
Reply With Quote
  #19  
Old 2013-08-01, 9:01am
dawnmarie4771's Avatar
dawnmarie4771 dawnmarie4771 is offline
Lavender Dawn
 
Join Date: Apr 29, 2008
Location: Monroe, CT
Posts: 118
Default

Still, I am very frustrated with them. Shouldn't have to wait this long.
Reply With Quote
  #20  
Old 2013-08-21, 8:59am
Patienceisavirtue Patienceisavirtue is offline
Junior Member
 
Join Date: Jan 18, 2013
Posts: 12
Default

Quote:
Originally Posted by dawnmarie4771 View Post
Still, I am very frustrated with them. Shouldn't have to wait this long.
Imagine my frustration. I'm coming up to the one year anniversary of my order... I've recieved 1 of the five units I ordered and that took 8 months.....
Reply With Quote
  #21  
Old 2013-08-21, 9:27am
Raimond's Avatar
Raimond Raimond is offline
Senior Member
 
Join Date: Oct 16, 2012
Location: North of Palm Springs
Posts: 395
Default

Until you get a request to pay for the shipping it is not complete.
Then it takes several days to get boxed and shipped. Don't sell your tanks just yet...


Quote:
Originally Posted by dawnmarie4771 View Post
WOW - amazing - just heard from Jack. Finally a response. Should be getting mine soon! YAY!
__________________
Freedom is not free, support the troops! Troops do not make the rules, they enforce the rules no matter how unpopular they are.

Reply With Quote
  #22  
Old 2013-08-21, 9:29am
Raimond's Avatar
Raimond Raimond is offline
Senior Member
 
Join Date: Oct 16, 2012
Location: North of Palm Springs
Posts: 395
Default

All I can say to this is that your name fits you...



Quote:
Originally Posted by Patienceisavirtue View Post
Imagine my frustration. I'm coming up to the one year anniversary of my order... I've recieved 1 of the five units I ordered and that took 8 months.....
__________________
Freedom is not free, support the troops! Troops do not make the rules, they enforce the rules no matter how unpopular they are.

Reply With Quote
  #23  
Old 2013-08-21, 10:26am
AKDesigns's Avatar
AKDesigns AKDesigns is offline
Storm Queen
 
Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,814
Default

Quote:
Originally Posted by Patienceisavirtue View Post
Imagine my frustration. I'm coming up to the one year anniversary of my order... I've recieved 1 of the five units I ordered and that took 8 months.....
I wouldn't count on Jack seeing this post. Your best bet at this point is to call him repeatedly. He seems to work on the squeaky wheel concept. If you've been silent and/or patient, then you keep getting pushed to the back of the line. Call and be firm and demanding.
__________________

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

Reply With Quote
  #24  
Old 2013-08-21, 10:58am
istandalone24/7's Avatar
istandalone24/7 istandalone24/7 is offline
Senior Member
 
Join Date: Mar 14, 2012
Location: Bennington, VT
Posts: 1,771
Default

a year? that is a bit much....too much.
__________________
now i've got a Mirage
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #25  
Old 2013-08-21, 11:24am
menty666's Avatar
menty666 menty666 is offline
Borovangelist
 
Join Date: Jan 26, 2007
Location: Auburn, MA
Posts: 3,002
Default

Has Jack been banned yet?
__________________
-Tom

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
|
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
|
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #26  
Old 2013-08-21, 11:28am
AKDesigns's Avatar
AKDesigns AKDesigns is offline
Storm Queen
 
Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,814
Default

Quote:
Originally Posted by menty666 View Post
Has Jack been banned yet?
No. But he hasn't logged on since 8/16 which is why I'm saying that no one should rely on just posting in a thread as a way of contacting Jack. Venting....yes.
__________________

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
*
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

Reply With Quote
  #27  
Old 2013-08-21, 3:07pm
KFraley51's Avatar
KFraley51 KFraley51 is offline
Senior Member
 
Join Date: Apr 12, 2007
Location: Ohio
Posts: 164
Default

Connected my M20 this past week end. I LOVE IT. What a difference it makes from torching with my old concentrator. I know several people have had issues with UO but I am pro UO and feel the product is well worth waiting for.

Last edited by KFraley51; 2013-08-21 at 3:12pm.
Reply With Quote
  #28  
Old 2013-08-21, 5:43pm
Jennefer's Avatar
Jennefer Jennefer is offline
KitseyBelle
 
Join Date: Sep 03, 2005
Location: Central Point, OR
Posts: 137
Default

KFraley51, how long ago did you order? And when did you get yours?
__________________
Jennefer
Just moved up to a Minor on a concentrator.....so much to discover!
Reply With Quote
  #29  
Old 2013-08-23, 10:47am
dawnmarie4771's Avatar
dawnmarie4771 dawnmarie4771 is offline
Lavender Dawn
 
Join Date: Apr 29, 2008
Location: Monroe, CT
Posts: 118
Default

Still waiting..... 16 weeks! Even though he said he would get it to me 2 weeks ago!

jridgeway01@comcast.net
Aug 5
I will have it for you this week. I am sorry.


Unlimited Oxygen see us at unlimitedoxygen.com
1-866-955-0200 or local 317-831-5500 jack
Reply With Quote
  #30  
Old 2013-08-23, 10:58am
CorriDawn CorriDawn is offline
Administrator
 
Join Date: Sep 18, 2004
Location: Mesa, AZ
Posts: 5,127
Default

I am moving this thread since Jack does not have access to this area of the forum
__________________
CorriDawn

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump




All times are GMT -7. The time now is 6:12pm.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Your IP: 35.170.78.142