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Customer Service Kiosk -- Questions for LE vendors. |
2011-06-16, 2:28pm
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I'm a lilac!
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Join Date: Jun 09, 2005
Location: Portland, Oregon
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I miss you being a glass vendor, Kalera. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Aw thanks! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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-Kalera
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2011-06-16, 10:48pm
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Senior Member
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Join Date: Feb 08, 2006
Location: Palmdale, California
Posts: 7,589
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Why do I have Kim Leggitt on my mind while reading through the pages of this.... Seriously!
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Irene
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2011-06-17, 4:52am
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Unmedicated since '62
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Join Date: Jan 18, 2009
Location: Hunter Valley, Australia
Posts: 5,907
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To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. Open the window at least...I'm not pulling over.
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Too late, I chucked up two pages back To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Deb
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To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. - my 17yo sons first novel
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To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. - download, get organised, enjoy
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2011-06-17, 8:04am
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Storm Queen
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Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,816
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Too late, I chucked up two pages back To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2011-06-17, 9:40am
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Senior Member
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Join Date: Mar 07, 2011
Location: Northern California
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Huge entertainment value here. Maybe this should be stickied To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2011-06-17, 12:03pm
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"Sinners have soul too"
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Join Date: Jun 26, 2005
Location: The beachy part of So Cal
Posts: 4,258
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I'm sorry I don't find anything entertaining about it... this woman has cost me time and money for absolutely nothing, except to try and bash me in an effort to make me look like the bad guy here...
Oh and by the way, I made some beads using a rods from the same batch of the horrible rubino she returned and it really makes some beautiful hibiscus flowers... I guess you just have to know what you're doing. :shrug:
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Donna
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2011-06-17, 1:17pm
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Live and Let Live
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Join Date: May 06, 2007
Location: Southern NH
Posts: 2,292
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I'm sorry I don't find anything entertaining about it... this woman has cost me time and money for absolutely nothing, except to try and bash me in an effort to make me look like the bad guy here...
Oh and by the way, I made some beads using a rods from the same batch of the horrible rubino she returned and it really makes some beautiful hibiscus flowers... I guess you just have to know what you're doing. :shrug:
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Donna, believe me.... YOU do NOT come off looking like a bad guy here. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Lisa ~~burning a Mega Minor on 2 M10's~~
This life is more than just a read-through. ~Anthony Kiedis
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2011-06-17, 1:22pm
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"Sinners have soul too"
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Join Date: Jun 26, 2005
Location: The beachy part of So Cal
Posts: 4,258
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Thank you Lisa... I really appreciate all the people who've show me so much support over the last week or so. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Donna
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2011-06-17, 1:31pm
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Senior Member
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Join Date: Feb 08, 2006
Location: Palmdale, California
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Offer's still open if you want to get a drink!!! I think I posted that in the "other" thread but it applies here too. You know where I live To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. Head up one day!
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Irene
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2011-06-17, 1:31pm
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Senior Member
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Join Date: Feb 08, 2006
Location: Palmdale, California
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Oh and quit defending yourself. You did it ALL right!
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Irene
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2011-06-17, 1:32pm
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"Sinners have soul too"
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Join Date: Jun 26, 2005
Location: The beachy part of So Cal
Posts: 4,258
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Thanks Reenie, my family still lives up there, so may actually see me some day.
My Aunt lives off of "S" and 35th Street E... on Waterman?
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Donna
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2011-06-17, 1:34pm
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"Sinners have soul too"
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Join Date: Jun 26, 2005
Location: The beachy part of So Cal
Posts: 4,258
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Oh and quit defending yourself. You did it ALL right!
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Thanks Reenie... I just got my panties in a bunch when I read that someone thought this was "entertaining"... To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Donna
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2011-06-17, 1:38pm
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Rose colored glasses…√
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Join Date: Jul 22, 2005
Location: Monticello, FL
Posts: 8,259
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I think it "became" entertaining. I mean...Amy wouldn't pull over, and Deb upchucked.
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To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. OMG I listed some stuff!!! Little devils ARE ice skating!!! To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
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RIP Sunday; You can donate for Izzy's Future Trust @:
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Live kindly...'cause karma will bite you in the ass harder than you ever thought about nibblin'...
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2011-06-17, 1:40pm
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My opinion not needed
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Join Date: Oct 02, 2005
Location: Bugs Bunny should'a made a left turn here
Posts: 487
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Oh and quit defending yourself. You did it ALL right!
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You did great!
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I think it "became" entertaining. I mean...Amy wouldn't pull over, and Deb upchucked.
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Snort!! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Robin
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2011-06-17, 1:53pm
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Senior Member
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Join Date: Jun 09, 2005
Location: Spokane, WA
Posts: 6,802
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I'm sorry I don't find anything entertaining about it... this woman has cost me time and money for absolutely nothing, except to try and bash me in an effort to make me look like the bad guy here...
Oh and by the way, I made some beads using a rods from the same batch of the horrible rubino she returned and it really makes some beautiful hibiscus flowers... I guess you just have to know what you're doing. :shrug:
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Donna - I can't imagine that anyone would feel anything other than admiration and sympathy for you after this.
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2011-06-17, 1:57pm
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Lampworkaholic!
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Join Date: Apr 22, 2008
Location: Cornelius, NC - because weather
Posts: 5,158
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Maybe Corri would delete the thread if you asked her to?
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"And all will turn to silver glass, a light on the water, grey ships pass into the west." Annie Lennox
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2011-06-17, 2:12pm
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"Sinners have soul too"
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Join Date: Jun 26, 2005
Location: The beachy part of So Cal
Posts: 4,258
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You know, even though I did think about asking her to remove the thread... after all the positive feedback and support I've gotten (it's only taken me a week to realize I haven't don't anything wrong), I think it would be a fine if it just hung out and fell off the front page all by itself.
We've gone from "get a room you two" to "pull over I'm gonna puke"... how much better than that can it get??
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Donna
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2011-06-17, 2:54pm
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I'm a lilac!
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Join Date: Jun 09, 2005
Location: Portland, Oregon
Posts: 8,793
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I'm sorry I don't find anything entertaining about it... this woman has cost me time and money for absolutely nothing, except to try and bash me in an effort to make me look like the bad guy here...
Oh and by the way, I made some beads using a rods from the same batch of the horrible rubino she returned and it really makes some beautiful hibiscus flowers... I guess you just have to know what you're doing. :shrug:
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You did absolutely nothing wrong... you bent over backward to help her. Nothing in this thread reflects poorly on you.
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-Kalera
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2011-06-17, 2:58pm
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"Sinners have soul too"
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Join Date: Jun 26, 2005
Location: The beachy part of So Cal
Posts: 4,258
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Thank you Kalera!
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Donna
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2011-06-17, 6:35pm
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Senior Member
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Join Date: Mar 07, 2011
Location: Northern California
Posts: 2,023
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Quote:
I'm sorry I don't find anything entertaining about it... this woman has cost me time and money for absolutely nothing, except to try and bash me in an effort to make me look like the bad guy here...
Oh and by the way, I made some beads using a rods from the same batch of the horrible rubino she returned and it really makes some beautiful hibiscus flowers... I guess you just have to know what you're doing. :shrug:
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Sorry if my comment offended you. I did not intend it to. One of those situations I guess where I should have thought before hitting the post button. I will agree with everyone else who has already said that you obviously did everything you could to make the customer happy. I guess that is what really made it entertaining. Were I you I would want this thread stickied so that everyone could see how much you care about customer service. My compliments.
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2011-06-17, 6:45pm
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Senior Member
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Join Date: Sep 20, 2009
Location: Edmonton
Posts: 392
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Donna, you have handled this situation with grace and a whole lot more patience than was deserved in this case.
I look forward to purchasing from you in the future.
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Dena
Rodan+Fields
Independent Consultant
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2011-06-17, 7:31pm
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Duchess of Dichro
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Join Date: Jun 03, 2006
Location: Long Island New York
Posts: 2,399
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Donna, you have handled this situation with grace and a whole lot more patience than was deserved in this case.
I look forward to purchasing from you in the future.
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She is a delight to buy from Dena To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Leslie
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2011-06-17, 7:44pm
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Senior Member
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Location: Palmdale, California
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Thanks Reenie, my family still lives up there, so may actually see me some day.
My Aunt lives off of "S" and 35th Street E... on Waterman?
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She's on the East Side but not more than 15 minutes or so away. I'm off of "N" and 50th West -)
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Irene
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2011-06-17, 7:56pm
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"Sinners have soul too"
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Join Date: Jun 26, 2005
Location: The beachy part of So Cal
Posts: 4,258
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Sorry if my comment offended you. I did not intend it to. One of those situations I guess where I should have thought before hitting the post button. I will agree with everyone else who has already said that you obviously did everything you could to make the customer happy. I guess that is what really made it entertaining. Were I you I would want this thread stickied so that everyone could see how much you care about customer service. My compliments.
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Sorry Larry! I guess I'm still nursing my wounds. I hope I didn't offend you!
I misunderstood your intent behind the post. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Donna
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2011-06-18, 2:01am
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Senior Member
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Join Date: Apr 09, 2010
Location: Iowa
Posts: 542
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As others have said basically this thread speaks for it's self. In my experience or lack of it whichever color can vary in a finished bead for alot of reasons, as some one mentioned heat, flame mix oxygen/fuel, how long it worked, reaction with other glass, etc, and especially that some colors just differ from batch to batch. I think Rubino is just one of those colors, I think it hates me. I couldn't have done any better than you did Donna, even looking at this hind-sight, you gave above and way beyond exceptional costumer service! If only every company did so well, (I am not bashing another glass vendor either, haven't met one/ordered from one yet that I didn't like)
I think there is alot of variation in Rubino from batch to batch, I ordered some and was given a rod by 2 different people and none of them are the same. That said how can any claim that what they have is regular rubino? In fact if you look up the definition of rubino
Definitioin of Rubino in English - ruby, ruby-colored ruby, variety of gemstone with a bright red coloring.
And oro doesn't seem to pertain to color that I could find, means mountain, mouth, or representing Latin
I definitely think the customer could have and should have handled this better. Donna did everything imaginable to try to help get what was wanted, and when it was it should have been discussed with Donna by phone, email or PM. Bashing on here is ridiculous. She jumped to try to find what you wanted and get it to you as fast as possible, you even asked to have it sent without seeing the ends. She showed you the ends, you wanted it, she made a special trip to PO to send it. You got it melted it thought it was great, and a few days later decided you didn't want it. She let you send it back and refunded your money. What more did you want????? And before you say shipping and cost of melted rods, remember she showed you the ends, stated it was not moretti rubino oro but vetrofond gold pink, asked you if you wanted it, you recieved pulled stringers and said it was great, made beads said it was too dark but that okay I am still glad I bought it. Frantz then post that they have a sale and another glass you might like, you put in a "big order to get free shipping" then suddenly you want to return the original glass to Donna (which she allows) then post rude things here and act you are a vicitm? Are you serious?????
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2011-06-18, 11:02pm
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Senior Member
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Join Date: Jan 22, 2008
Location: Wayward Pines
Posts: 1,824
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This thread is proof that prayer indeed does not change everything. You are a class act Donna. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2011-06-19, 1:25am
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Senior Member
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Join Date: Oct 17, 2005
Location: Bellemont Arizona
Posts: 527
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I can't say enough good things about Donna and she goes way way above and beyond what most people do to help customers. Well Mikey is in the same catagory too but you get the idea of what I mean. Donna is awesome as a glass vendor, a bead maker and a beautiful person inside and out. You did great girl!
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Bindy
The Mad Beader
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2011-06-19, 4:42am
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Unmedicated since '62
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Join Date: Jan 18, 2009
Location: Hunter Valley, Australia
Posts: 5,907
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Quote:
I'm sorry I don't find anything entertaining about it... this woman has cost me time and money for absolutely nothing, except to try and bash me in an effort to make me look like the bad guy here...
Oh and by the way, I made some beads using a rods from the same batch of the horrible rubino she returned and it really makes some beautiful hibiscus flowers... I guess you just have to know what you're doing. :shrug:
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Quote:
Donna, believe me.... YOU do NOT come off looking like a bad guy here. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Huge huge ditto, this is beyond ridiculous
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Deb
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. - my 17yo sons first novel
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. - download, get organised, enjoy
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2011-06-19, 4:49am
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Senior Member
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Join Date: Jul 04, 2010
Location: Missouri
Posts: 417
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This thread seems to be a good example of "The best revenge is living well". Rather than make you look bad Donna it has reinforced your good relationship with your existing customers and I'm betting it will mean lots of new ones. It's the best kind of karma for her attack routine. I wonder if she's thinking about how any dealings with others in this forum in the future will be affected by this episode of "As the World Churns"? Count yourself luckier than anyone she might be related to since your time with her is over with hopefully.
One last comment...Now I understand the saying "No good deed goes unpunished"
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2011-06-19, 10:46am
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I'm a lilac!
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Join Date: Jun 09, 2005
Location: Portland, Oregon
Posts: 8,793
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I've been lampworking for 19 years and no two batches of Rubino Oro have been the same. So, I make slightly different beads, and my customers still like them.
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-Kalera
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