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Tips, Techniques, and Questions -- Technical questions or tips |
2013-03-25, 4:40am
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Senior Member
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Join Date: Mar 03, 2006
Posts: 931
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Quote:
Originally Posted by moondanse
Your response to Kalera was reprehensible.
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You are right, Kalera I am sorry. Your responses are not shallow. I get a little passionate about things concerning my family and my business. Which is why I take the time to try to make people understand my methods. Again, I am sorry.
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2013-03-25, 4:42am
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Senior Member
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Join Date: Mar 03, 2006
Posts: 931
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Quote:
Originally Posted by menty666
Require it.
a) You're covering your costs. It sounds like funding the physical parts is one of the sticking points in your pipeline.
b) Sometimes less choice is better. I was buying bread the other day, looking for whole wheat bread. I had to dig through brands, variations, sizes of loaves, etc. What I needed was just a section where I could find whole wheat bread so I could get out of the store.
You need to manage the experience. If you start giving a lot of options, you're putting it back on the customer and that seems to be some of what's screwing you over.
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Thank you, for your advice. I am implementing it today.
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2013-03-25, 7:37am
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I'm a lilac!
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Join Date: Jun 09, 2005
Location: Portland, Oregon
Posts: 8,793
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Quote:
Originally Posted by oxydoc
You are right, Kalera I am sorry. Your responses are not shallow. I get a little passionate about things concerning my family and my business. Which is why I take the time to try to make people understand my methods. Again, I am sorry.
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I accept your apology, and thank you.
Passion is good, but if you will take my advice as a businessperson, if you cannot represent your company in a civil and professional manner when conflicts arise, you might want to find someone who can do it for you.
You might also consider looking into that FTC link I posted, it could save you a lot of heartache down the road if someone decides to complain about your business practices.
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-Kalera
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2013-03-25, 8:09am
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just quincy
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Join Date: Jun 18, 2007
Location: santa rosa california
Posts: 782
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Quote:
Originally Posted by oxydoc
This is truely what its all about. Is it worth the wait? Yes
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I would say NO.....
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Little Dragon 21/Betta, tanked O2/NG
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2013-03-25, 11:54am
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Junior Member
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Join Date: Jan 18, 2013
Posts: 12
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Quote:
Originally Posted by oxydoc
Thank you, for your advice. I am implementing it today.
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I received a tracking number today, for some reason USPS won't let me track it yet but at least I got one. Fingers crossed..
Thank you for offering to pay the shipping costs on the units. It is much appreciated and goes some way to making me feel better about the order.
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2013-03-25, 12:40pm
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Senior Member
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Join Date: Mar 03, 2006
Posts: 931
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Quote:
Originally Posted by Patienceisavirtue
I received a tracking number today, for some reason USPS won't let me track it yet but at least I got one. Fingers crossed..
Thank you for offering to pay the shipping costs on the units. It is much appreciated and goes some way to making me feel better about the order.
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You can track it after it is scanned by the Mailperson. Will be after 5pm easter time.
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2013-03-25, 12:42pm
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Senior Member
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Quote:
Originally Posted by Patienceisavirtue
I received a tracking number today, for some reason USPS won't let me track it yet but at least I got one. Fingers crossed..
Thank you for offering to pay the shipping costs on the units. It is much appreciated and goes some way to making me feel better about the order.
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After I get these sent, I will send a compressor as originaly promised. The shipping on this one, just for the record was 114.03.
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2013-03-25, 12:45pm
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Senior Member
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Join Date: Mar 03, 2006
Posts: 931
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Quote:
Originally Posted by Patienceisavirtue
I received a tracking number today, for some reason USPS won't let me track it yet but at least I got one. Fingers crossed..
Thank you for offering to pay the shipping costs on the units. It is much appreciated and goes some way to making me feel better about the order.
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I think the system we designed over the phone will work great. The unit will put out 10 lpm at 20 psi and 94%. We tested this one extensively.
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2013-03-29, 5:19am
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Member
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Join Date: Oct 07, 2008
Posts: 32
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Quote:
Originally Posted by Maui Greenstone
Cue the UO supporters to chime in and defend....lol sorry just see this same
Post(or variations if it all too often). Here are my predictions for the rest of this thread.... Others will chime in with their crap experience. Then a few will post that they had good dealings. The two factions will argue a bit, then Jack will at some point come in, defensively give an explanation, then you two will work it out. Pretty common UO customer service issue, but always see a fair resolution in the end.
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Are a MIND reader ?
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2013-06-29, 6:48am
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Member
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Join Date: Oct 07, 2008
Posts: 32
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Quote:
Originally Posted by Patienceisavirtue
I ordered $2000 worth of custom oxygen equipment, over eight months ago. I'll happily go into details if this post makes it out in the open.
To cut a long story short I've been told even now only 1/5th of the order has been done.
I was even asked for $85 up front on top of this six months ago to pay for shipping costs. Nothing has ever been shipped.
They are no refusing to talk to me. Jack answered the phone and when he recognised my voice he simply hung up and refuse to answer agian despite repeated attempts to ring.
I was told I had to pay up front for the seive material because that was expensive. I have been told that material has only been ordered for one unit. When I asked what had happened to the money, I was told that was none of my business and irrelevant.
If this isn't resolved soon I'll be filing suit in short order. As far as I'm concerned this is fraud.
I am not happy at all.
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I would like to know if this was ever resolved to your satisfaction ?
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2013-08-21, 8:54am
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Junior Member
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Join Date: Jan 18, 2013
Posts: 12
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Oh well.....
Quote:
Originally Posted by doraspot
I would like to know if this was ever resolved to your satisfaction ?
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It pains me to post this but oh well, I messaged jack a month or two ago to avoid this but having received nothing again this is getting beyond a joke.
Jack, I'd like the two compressors you promised me, along with the second supposedly built unit that's sitting around in your workshop, and preferably the other three units that were part of my original order as well......
My issue has NOT been resolved and we are coming up to almost the 1 year anniversary of my original order, and payment, and payment of shipping.........
If you can't do the other three jack, then please just send me the second unit, the two compressors and refund me the rest of my money, because this is getting out of hand.
(Long Sigh)
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2013-08-21, 10:59am
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Senior Member
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Join Date: Mar 14, 2012
Location: Bennington, VT
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that's ludicrous. call your bank/debit card/credit card company or whatever.
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2013-08-21, 2:23pm
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Senior Member
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Location: Northern California
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Quote:
Originally Posted by Patienceisavirtue
It pains me to post this but oh well, I messaged jack a month or two ago to avoid this but having received nothing again this is getting beyond a joke.
Jack, I'd like the two compressors you promised me, along with the second supposedly built unit that's sitting around in your workshop, and preferably the other three units that were part of my original order as well......
My issue has NOT been resolved and we are coming up to almost the 1 year anniversary of my original order, and payment, and payment of shipping.........
If you can't do the other three jack, then please just send me the second unit, the two compressors and refund me the rest of my money, because this is getting out of hand.
(Long Sigh)
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Wow! Your handle is accurate. I would have been furious many months ago.
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2013-08-23, 10:59am
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Administrator
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Join Date: Sep 18, 2004
Location: Mesa, AZ
Posts: 5,131
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I am moving this thread since Jack does not have access to this area of the forum
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CorriDawn
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2013-08-23, 11:04am
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Senior Member
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Join Date: Oct 16, 2012
Location: North of Palm Springs
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Quote:
Originally Posted by CorriDawn
I am moving this thread since Jack does not have access to this area of the forum
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It's good that it is being made available for Jack to see and respond.
Can you explain why Jack does not have access to this area?
Inquiring minds, me, want to understand...
Thank you
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2013-08-23, 11:12am
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Senior Member
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i think she meant that Jack has no access to the "customer service kiosk" since he's no longer a LE member.
but he can in fact see them if they're in the tips/tricks forum.
at least that's how i understand it.
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2013-08-23, 5:07pm
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Administrator
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Quote:
Originally Posted by istandalone24/7
i think she meant that Jack has no access to the "customer service kiosk" since he's no longer a LE member.
but he can in fact see them if they're in the tips/tricks forum.
at least that's how i understand it.
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He is still a member. I was simply moving this to an area where he has access to read and post.
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2013-08-23, 5:18pm
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Senior Member
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Join Date: Oct 16, 2012
Location: North of Palm Springs
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Still didn't answer my question...
Is it that vendors do not have access to certain areas/threads? I have seen some good input from some of the vendors here on questions asked.
Not being difficult, I just want to understand.
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2013-08-23, 5:19pm
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Loving learning
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Join Date: Oct 11, 2010
Location: Florida
Posts: 11,654
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I have nothing except I have noted that he asks people to call. Maybe you've already done that, but if not it might be worth doing.
~~~ Backing away again ~~~
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My current "hot" fantasy involves a senior discount on glass & tools!
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2013-08-23, 6:22pm
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honorary bead lady
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Join Date: Jan 14, 2008
Location: Mostly the doghouse
Posts: 5,180
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He's no longer a vendor (would be my guess)
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2013-08-23, 7:01pm
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Senior Member
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Join Date: Oct 16, 2012
Location: North of Palm Springs
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Really? I thought I saw his banner yesterday... Maybe not... That would make sense though.
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2013-08-24, 3:31am
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Senior Member
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Join Date: Aug 02, 2007
Location: Nahant Ma
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I thought I saw he was now selling through distributers. I'm not sure but Whales may be one of them. The price has almost doubled, someone most of put money up for him to expand.
Bob
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2013-08-24, 8:32am
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Senior Member
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One day after he announced a new selling structure there were no prices. Two days latter the prices were there again. Today, prices are still there, and not much different than last year.
Jack is a good guy to deal with, ask questions... Unfortunately, his Business model is not perfect. Many including me have offered suggestions on timeline promises. His website now says the wait times are 3-5 months and to call on build times, he's listening to our suggestions...
If it has truly been a year and UO is ignoring attempts to contact them then the next logical step is to the CC company. I don't think after a year they will be much help though, something about time limits. After that, (I hate to suggest it) using a legal system approach. Use the small claims process on one machine or the full press approach on the full order. I hope it does not come down to requiring this approach for all parties...
Call Call Call and keep notes.
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2013-08-26, 10:09pm
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What We Think, We Become
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Join Date: Apr 09, 2013
Location: Midwest
Posts: 8
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I'm currently in the market for a concentrator for my Minor Burner... I had intended to shop w UO, but after reading this forum, I am not so sure if that is a wise choice... I understand the hardships of running a business, & would love to give UO my business, but I'm also a customer & want to be able to get my purchase in a proficient manner... In saying that, what other companies would be recommended to look into, for acquiring a well-built concentrator, in a proficient amount of time...
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Misty
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2013-08-26, 10:42pm
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Storm Queen
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Join Date: Aug 30, 2005
Location: SQUIDVILLE
Posts: 8,816
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Quote:
Originally Posted by WiredHeArt
I'm currently in the market for a concentrator for my Minor Burner... I had intended to shop w UO, but after reading this forum, I am not so sure if that is a wise choice... I understand the hardships of running a business, & would love to give UO my business, but I'm also a customer & want to be able to get my purchase in a proficient manner... In saying that, what other companies would be recommended to look into, for acquiring a well-built concentrator, in a proficient amount of time...
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http://hobbiesforus.com/
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2013-08-26, 11:15pm
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What We Think, We Become
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Join Date: Apr 09, 2013
Location: Midwest
Posts: 8
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Thanks for the info... I'll definitely look into it...
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Misty
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2013-08-26, 11:15pm
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one day at a time
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Join Date: Jun 27, 2005
Location: We are MOVING!!!
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You live in a world of money. Money means choices. No money, no choices. Welcome to reality.
Melody (Marlee Matlin) from Switched at Birth
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2013-08-27, 3:53am
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Angie09
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Join Date: Aug 06, 2009
Posts: 1,788
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Quote:
Originally Posted by Lisi
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Best concentrator you will EVER buy!
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2013-08-27, 6:12am
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Senior Member
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Join Date: Feb 01, 2012
Posts: 386
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This person only posts about UO!!!!!!
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carlisle mini cc with M15 oxycon
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2013-08-27, 6:56am
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Senior Member
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Join Date: Mar 03, 2006
Posts: 931
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Quote:
Originally Posted by AKDesigns
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Call me. I will treat you right.
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