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| Customer Service Kiosk -- Questions for LE vendors. |
2008-09-25, 1:34pm
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Junior Member
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Join Date: Aug 12, 2008
Location: Iowa
Posts: 22
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Happy with Arrow Springs!
Just thought I'd share about the great customer service at Arrow Springs!
I had ordered some items which were out of stock and they allowed me to substitue different items and revise my order. Then, they accidentally charged me for one of the items that was out of stock and very shortly after I notified them, they e-mailed me back saying they would refund me the accidental charge. No questions, just corrected the problem!
I'm so glad that it wasn't a big ordeal to get my refund that I just had to share!
Happy torching everyone
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Andrea
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2008-10-01, 10:43am
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Mary Lockwood
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Join Date: Jun 21, 2005
Location: Boonies
Posts: 5,831
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I agree, it took me four years to place my first order with Arrow Springs because people had warned me off of them. I'm so sorry it took me so long.
I placed my first order with them last year and I've been happy with them every time. I ordered a quick connect/flashback arrestor set...it leaked. They replaced it and paid shipping both ways for me to return it and send the replacement. No hassles, friendly emails, really fast.
I ordered some glass last week, the diameter I wanted was out of stock, they called me up, let me revise the size of the rods and that's it. A few minutes later I received a refund on my overpaid shipping amount and that's it.
No problems ever. Great, friendly customer service. Excellent prices, fair shipping. I love Arrow Springs.
~~Mary
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2008-10-01, 10:58am
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Slightly Askew.....
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Join Date: Jun 12, 2005
Location: Snohomish, WA
Posts: 540
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I love them too for the same reasons. They call when they are out of stock and if there's a problem. Replacement/refund is fast and easy.
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~Charlotte~
~A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort~
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2008-10-01, 12:23pm
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Member
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Join Date: Feb 20, 2007
Posts: 23
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I agree - I've had nothing but positive experiences with Arrow Springs. When I was building my studio, Craig gave me very helpful advice about hooking up to a household propane tank and they custom-made splitters for my gas and oxygen hook-up for my 4 torches. Also - their prices on moretti glass are way cheaper than most suppliers!
Sandy
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2008-10-01, 3:09pm
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Senior Member
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Join Date: Feb 06, 2008
Location: Southern NH
Posts: 1,015
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Good to hear! I've never ordered from them, but when that day comes, I'll be able to do so with confidence! Thanks!
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2008-10-01, 3:18pm
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Senior Member
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Join Date: Oct 24, 2005
Location: Colorado
Posts: 337
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HI,
I am Always happy with Arrow Springs.
The shipping was scary at first but it is always fair.
I love them.
Sandra / Saxon
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Sandra
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Etsy shop
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2008-10-01, 3:21pm
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birdergirl ~o~
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Join Date: May 17, 2006
Location: Unorganized Territory
Posts: 2,002
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They often have a special "free shipping" over certain holidays. Love that!!! it's a good time to order small quantities of new glass to try without much cost. And a good time to stock up on glass you know you will be using.
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~raised by wolves~sleeps with foxes~cooks for crows~feeds the bears~scrabbles with squids~antisymmetrical~politically agnostic.
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Torchering glass since spring '06~ gold cricket & oxycon!~
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2008-10-01, 3:22pm
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Peerless Thread Killer
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Join Date: Jul 20, 2007
Location: Mt. Chokula
Posts: 1,148
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I order from them often, and they are always friendly, prompt, and fix problems without hassles. Their prices are usually the best on the glass they carry. I wish they carried a few other brands.
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Check out my Etsy shop:
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2008-10-01, 3:35pm
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birdergirl ~o~
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Join Date: May 17, 2006
Location: Unorganized Territory
Posts: 2,002
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They often have a special "free shipping" over certain holidays. Love that!!! it's a good time to order small quantities of new glass to try without much cost. And a good time to stock up on glass you know you will be using.
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~raised by wolves~sleeps with foxes~cooks for crows~feeds the bears~scrabbles with squids~antisymmetrical~politically agnostic.
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Torchering glass since spring '06~ gold cricket & oxycon!~
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2008-10-02, 10:01am
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Senior Member
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Join Date: Apr 20, 2007
Posts: 346
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I order from Arrow Springs and love their service. I also wish they would carry more brands of glass.
Debbie
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