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Sale Rack -- Sales, Promotions, Giveaways, Specials, Etc.
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  #1  
Old 2016-08-16, 7:56am
mikefrantz mikefrantz is offline
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Default Frantz Art Glass-NEW Website-We take PayPal!!

Hi everyone

We have officially opened our NEW Website. We now take PayPal as payment for orders!

Take a look, place an order and let us know if we can do anything to make your shopping experience the best it can be.

Just go to:
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Thanks folks
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Your friends at Frantz Art Glass
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  #2  
Old 2016-08-16, 9:38am
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Croft Eeusk Croft Eeusk is offline
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Wow! Took a look ---- Big changes, for sure.
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And adding another payment option? You devil you!

Do we need to re-sign up for the weekly flier?

dj
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  #3  
Old 2016-08-16, 10:05am
Shabrea Shabrea is offline
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I finally browsed it today. A few oops I saw and definitely different navigation which will take some getting used to. Did update my account info which was a pain but found an old invoice with my account number. PayPal is an awesome feature of the new site, so glad you were able to offer it
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  #4  
Old 2016-08-16, 10:22am
mikefrantz mikefrantz is offline
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Default Good To Go!

Quote:
Wow! Took a look ---- Big changes, for sure.
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And adding another payment option? You devil you!

Do we need to re-sign up for the weekly flier?

dj
You do not need to re-sign up for the weekly flier.

Mike Frantz
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  #5  
Old 2016-08-16, 4:42pm
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A few links I clicked on didn't take me anywhere, I had to refresh the new pages to get there. Not sure what causes that.

Looks good so far, otherwise. Will check it out more later.
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  #6  
Old 2016-08-16, 6:07pm
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kandice kandice is offline
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The navigation is great, I think - very easy to find things now!
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  #7  
Old 2016-08-17, 9:11am
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JetAge Studio JetAge Studio is offline
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There are some broken links on your newsletter page (dichro and funhouse), but the website looks great Mike!
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Changeable Jewelry, Murrini & MORE!

Custom Supplies:
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& Fine Art Beads & Jewelry:
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  #8  
Old 2016-08-17, 2:11pm
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Croft Eeusk Croft Eeusk is offline
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Those links seem to work now.

I didn't find the Fun House at first.
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Under Products, of course.

dj
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  #9  
Old 2016-08-17, 6:15pm
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Artistic License Artistic License is offline
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Just to let you know Mike, when I go to your new site and click on one of your sale item links, I'm getting the error message that 'this page can't be found". So I guess this needs some attention.
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  #10  
Old 2016-08-17, 6:19pm
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Phyllis, that is what I found. But if you then refresh the page, it comes up
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  #11  
Old 2016-08-18, 12:30am
Ravenesque Ravenesque is online now
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I can't log in, I take it we don't need to sign up again so ?
I tried to retrieve password and it says email address can't be found.

I see, you have to go here,
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and update your info I guess.

Last edited by Ravenesque; 2016-08-18 at 12:35am.
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  #12  
Old 2016-08-18, 6:36am
mikefrantz mikefrantz is offline
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Hi Folks!

If anyone is having a problem logging on or transferring your account to the new website, please call us! We are here to help

Just call: 800.839.6712, press 0 and ask for Sales.

Write an email to:
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We are here M-F, 7am-3pm (PT) Please let us know if we can assist you.

The comments we are receiving are all positive and customers are enjoying the ease of navigation, improvements on devices and PayPal!!

We still want all feedback so we can keep refining this site to best meet the needs of our customers-please let us know where we can improve!
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  #13  
Old 2016-08-18, 3:29pm
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Larysa Larysa is offline
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I could not get shipping estimate for Ontario. It did not like my postal code. It worked in old site.
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  #14  
Old 2016-08-18, 9:36pm
loulouvmd loulouvmd is offline
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Love the new site. Can easily find what I am looking for. Account transferred, Super easy !!
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  #15  
Old 2016-08-28, 7:04pm
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beadmama beadmama is offline
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Mike

When I accessed my account for the first time I only found my last 4 orders, did the rest of order history get dropped? Thanks. Becky
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  #16  
Old 2016-09-01, 12:38pm
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Sadie Mae Sadie Mae is offline
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Gotta do a shout out to the speed at which this is getting packed and shipped--thanks so much Mr Frantz! My second order in 2 weeks (shhh, don't tell the DH) and both have been superfast--much obliged!
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  #17  
Old 2016-09-01, 2:21pm
mikefrantz mikefrantz is offline
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Default Old Invoices

Quote:
Mike

When I accessed my account for the first time I only found my last 4 orders, did the rest of order history get dropped? Thanks. Becky
There should be records for the past 5 years. If you had multiple accounts, you may have accessed those under that particular name.

If you need more help, please give us a call, we are here to help.

Mike Frantz
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  #18  
Old 2016-09-01, 2:22pm
mikefrantz mikefrantz is offline
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Default Thank you

Quote:
Gotta do a shout out to the speed at which this is getting packed and shipped--thanks so much Mr Frantz! My second order in 2 weeks (shhh, don't tell the DH) and both have been superfast--much obliged!
Thank You for your kind words.

Mike
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  #19  
Old 2016-09-01, 2:27pm
glass butterfly glass butterfly is offline
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Whenever I put something into my cart, the web site freezes and I have to go back and re enter the site to add another item. It has been a very frustrating experience. I did place an order but it took me about an hour and I was not a happy camper. I tried to order this week and the cart kept freezing, so I gave up. The frustration was not worth it. So, I guess I won't be ordering until the cart freezing situation is fixed. This will save me lots of money since it's too difficult to buy glass.
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  #20  
Old 2016-09-01, 3:15pm
mikefrantz mikefrantz is offline
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Default Freezin Up

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Whenever I put something into my cart, the web site freezes and I have to go back and re enter the site to add another item. It has been a very frustrating experience. I did place an order but it took me about an hour and I was not a happy camper. I tried to order this week and the cart kept freezing, so I gave up. The frustration was not worth it. So, I guess I won't be ordering until the cart freezing situation is fixed. This will save me lots of money since it's too difficult to buy glass.
This is the first we have heard of this problem. I do know that each time you select an item you have to either continue shopping or go to the checkout.

But if this is not the problem, please give us a call and we can walk you through and fix the problem so you will have no problem spending your money.

Thank You

Mike Frantz
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  #21  
Old 2016-09-01, 4:19pm
glass butterfly glass butterfly is offline
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Actually, I had sent your company an email last week about this problem and received a reply saying that they were referring it to your tech department, but yesterday I still had the same problem . Next time, I'm on your web site and if I still have the same problem, I will call you and have someone step me through .
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  #22  
Old 2016-09-02, 10:28am
mikefrantz mikefrantz is offline
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Default Order History Update

Quote:
There should be records for the past 5 years. If you had multiple accounts, you may have accessed those under that particular name.

If you need more help, please give us a call, we are here to help.

Mike Frantz
UPDATE: I have just spoken with our tech department and I was incorrect when I said the records are available Online, actually they go back 3 months currently online. We are looking into options.

You can always call us anytime and we can send you copies of any past invoices that we have in-house up to 5 years ago. No problem!

Mike
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