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Tips, Techniques, and Questions -- Technical questions or tips

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  #1  
Old 2013-07-10, 11:15am
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Raimond Raimond is offline
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Join Date: Oct 16, 2012
Location: North of Palm Springs
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Default GTT customer service is awesome

I called GTT today and had a nice conversation with them. Ordered a new 4 stud Phantom and asked her to ship it out as quickly as possible. She laughed & said they were just finishing a big run on the Phantom and I would get one from this run.

Talked some more and she collected my info for the order, then she said it would be here tomorrow. I thought, what great service!

The invoice, not the torch! Excited then disappointed. Still, If I get one this month, Happy Birthday too me!.
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Last edited by Raimond; 2013-07-10 at 11:43am. Reason: Finishing not fishing!
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Old 2013-07-10, 11:39am
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demcc2 demcc2 is offline
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Location: Massachusetts...I95 south...before Rhode Island
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I can't agree with you more, Raimond! Several years ago when I upgraded from my minor to a Cricket I ordered direct from them. They let me know how long of a wait I could expect and I told the woman that it was fine with me. About a week before the date I was told someone from GTT emailed me and told me that they were done with the run earlier than expected and my torch would be sent out "in a couple of days." I received my torch within 10 days of the email. THAT, my friends, is top notch customer service.

When (if ever) I decide to upgrade from my current Lynx, I will definitely purchse from GTT again!

Duane
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