Not sure if this will help or not, but I have been able to call and talk to a live person at Pappashop when all else was failing. I wouldn't be much help since when I started with them I bought a set template and they walked me through using it all as part of my package purchase. I stopped messing with my site for almost a year and forgot a lot of stuff so I tend to email questions and/or call them in a pinch. They have always been pretty quick about replying.
Good luck and.. OMG.. I love your fine line detail work!!
You have a new fan!!