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Customer Service Kiosk -- Questions for LE vendors.

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  #31  
Old 2008-10-13, 8:10pm
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They don't work over the weekend filling order, so I imagine the link was taken down once they were at work today and realized what had happened.

The number of posts in the thread (or the timing of them) is hardly an indication of how many people had already ordered. I didn't post until hours later when people were talking about it. Of course, you are free to be as pissed off as you want, but when you post about it in public, you should be prepared to have people tell you that they think you are being unreasonable.
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  #32  
Old 2008-10-13, 8:18pm
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I have no problem with people thinking what they want. This is the customer kiosk apparently where one can only give compliments, I guess. The fact is they screwed up.
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  #33  
Old 2008-10-13, 8:20pm
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They don't work over the weekend filling order, so I imagine the link was taken down once they were at work today and realized what had happened.

The number of posts in the thread (or the timing of them) is hardly an indication of how many people had already ordered. I didn't post until hours later when people were talking about it. Of course, you are free to be as pissed off as you want, but when you post about it in public, you should be prepared to have people tell you that they think you are being unreasonable.
*applause*
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  #34  
Old 2008-10-13, 8:20pm
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Or perhaps Frantz glass is above criticism
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  #35  
Old 2008-10-13, 8:21pm
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no, but like I said, you have to be prepared to have others disagree if you post. In your opinion, they screwed up. In my opinion, they just sold out.
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  #36  
Old 2008-10-13, 8:22pm
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Timing
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  #37  
Old 2008-10-13, 8:43pm
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Have you ever looked at the bottom of this board. There are over 9,000 members. How many of them saw that post at the exact same time as you did?
Frantz is a good company and their employees are courteous and really go above and beyond. I believe that they just didn't expect all the orders that DID come in and couldn't fill them all. I'm sure they will take care of you in another way but honestly, they are not obligated to!
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  #38  
Old 2008-10-13, 8:56pm
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BTW MadHatter...you didn't have to PM me. You could just post the info here.
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  #39  
Old 2008-10-13, 8:58pm
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BTW MadHatter...you didn't have to PM me. You could just post the info here.
same here
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  #40  
Old 2008-10-13, 9:00pm
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Did the info not change your mind either?
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  #41  
Old 2008-10-13, 9:01pm
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Did the info not change your mind either?
Nope
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  #42  
Old 2008-10-13, 9:02pm
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I figured.


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  #43  
Old 2008-10-13, 9:08pm
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Or perhaps Frantz glass is above criticism
Not the case. They just don't happen to deserve criticism for this one. I've worked retail for a number of years, and sometimes things sell out much, much quicker than anticipated, and all the vendor can do is apologize.

If you ordered just that product and it was sold out, it's certainly not a bait and switch, just poor timing or poor luck. If you ordered something else at the same time and are upset because you're "stuck" with your original items, perhaps you should have only ordered things you wanted to begin with.

Where someone posted in the list doesn't make a difference, either - I made sure to put the items in my cart and check out before posting, too.
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(The words "quantities are limited" tend to encourage that sort of behavior.)

(FWIW, my reponses would be the same had I been able to snag a box or not...)
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  #44  
Old 2008-10-13, 9:14pm
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You know what I work in a service industy too and when we screw up we compenste the customer. Cut and dry they screwed up they admitted they screwed up and they should do something. As for me I won't shop there for a while till I get over this but the others do deserve to be commpensated' When they write you back and say they screwed up Sorry about that. That is the kicker. Time to fix the problem
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  #45  
Old 2008-10-13, 10:09pm
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I was very upset on the part of frantz and I said my peice and I am sorry that I got so angry.

I will support Frantz glass for as long as I have money to.
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  #46  
Old 2008-10-13, 10:27pm
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Madhatter, you're slinging about some nasty accusations about a company that has done alot of good for the lampworking community. You've stated that it was a "scam" and that they "screwed up."
I have to ask, did they "screw up" because they ran out of something that they stated was a limited quantity or is it only a "screw up" because you didn't get what you wanted?
You're certainly free to your opinions but before you start making accusations like "scam" and "bait & switch," you might want to actually know the legal definitions of the terms. Oh, while you're looking up those legal definitions, you might look up "libel" and "dafamation" too.
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  #47  
Old 2008-10-14, 6:08am
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As for me I won't shop there for a while till I get over this
If I were Frantz Art Glass, I'd be very happy to read this.
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  #48  
Old 2008-10-14, 6:29am
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If I were Frantz Art Glass, I'd be very happy to read this.
ROFLMAO.....
(hey, I'm with Nikki--I manage retail--there's just *some* people, that when they say "I'm never coming back", you *verbally* say "oh, well, I'm sorry to hear that" but *metally* you're thinking "oh, thank the heavens!!!! please, promise me???"
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Only thing I wish Frantz would do is add "real-time" quantities to their website...I mean, if someone little like Gail @ GGGlass can do it, you'd think someone big like Frantz could do it to, huh? (yes, you pretty much HAVE to do inventory to do that, & yes, it *does* suck, but it's sooooo much easier on your employees to be able to just check the computer to see if you've got something in stock...no more searching the sales floor, no more digging through warehouses, & hey, people can just order & the computer can just add/subtract & stop taking orders when stuff is "sold out"!!
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  #49  
Old 2008-10-14, 6:40am
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I have to say that I am disappointed by this as well. What is the point of having a website for people to order from if it doesn't reflect what you actually have for sale?

I view the order confirmation that I received as a contract that I bought what I bought and they ought to be sending it. If they don't feel that way, fine, but I don't need to order anything else.
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  #50  
Old 2008-10-14, 6:50am
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Come on. How many times have we all jumped to hit that "BUY" button when DoubleHelix was putting out a limited amount of silver glass when they were new? You were thrilled if you got some and you watched the clock like a hawk when the next time came....

The ad said "limited quantity" and they sold out. End of story.

Sour grapes cuz you didn't get some so you come here and flame them? Frantz has been very good to the lampworking community and they have a stellar reputation.

You won't order from them again? Good, all the more for the rest of us and I suspect Frantz can do without your order as well... can't really speak for them but I suspect they'll still be in business without your order. You are cutting your nose off to spite your face if you let this limited quantity sell-out affect your future buying with them.

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  #51  
Old 2008-10-14, 6:51am
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I still haven't even heard if I got mine or not...all this time I thought I was getting a box! I guess I'm not though. I'm assuming I would have heard by now. I am pretty disappointed too.
But - I am still planning a HUGE (at least for me) order for their December sale!
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  #52  
Old 2008-10-14, 8:02am
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I agree with Luna, they should really start having a real time website
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  #53  
Old 2008-10-14, 8:07am
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I agree with Luna, they should really start having a real time website
I think it is a lot easier to have a real time website when you are smaller than when you are the size of Frantz.
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  #54  
Old 2008-10-14, 8:12am
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  #55  
Old 2008-10-14, 9:03am
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You ordered something that you were forwarned had a limited quantity and you didn't get one - BFD! Frantz certainly has no obligation to manufacture more for you just because you're disappointed. Grow up - move on - make beads, but don't go publicly flaming a great business for something this silly.
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  #56  
Old 2008-10-14, 9:07am
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I agree with Luna, they should really start having a real time website
Like Squid said, it's easier to have a real time web site when there's only one person pulling orders, only need one computer in one place.

Frantz does not have a love affair with the web.... let us all remember how much the site has improved
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  #57  
Old 2008-10-14, 9:08am
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Like Squid said, it's easier to have a real time web site when there's only one person pulling orders, only need one computer in one place.

Frantz does not have a love affair with the web.... let us all remember how much the site has improved
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Isn't that the truth. I refused to order from them with that old site they had - it was ridiculous.
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  #58  
Old 2008-10-14, 9:27am
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my post got lost
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Anyway I'll ask again
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Squid, is there really a big difference between having a large stock or small stock when it comes to automatic real time websites? I have no clue about websites so I'd really like to know
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Old 2008-10-14, 9:36am
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I've worked with a number of them -
in most cases, the difficulty is not in the stock amount - but the location of sales. For example, with real time inventory and the system I have -anything sold online is automatically taken from inventory - but when I do a show on site, I pull the inventory I am bringing from in stock and restock it when I return since I don't have inventory control set up at the show. I also do not have a retail front. Those are both other access to the data that require more programming and work and hardware.

I can't speak for Frantz, but I suspect this may be one source of their issues

It most likely comes down to priorities and where their time and effort and money is best spent at any point.


And let's not forget how much the online system there has improved!
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Anyway I'll ask again
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Squid, is there really a big difference between having a large stock or small stock when it comes to automatic real time websites? I have no clue about websites so I'd really like to know
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Old 2008-10-14, 10:03am
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ha I never thought of them selling off the counter ( stupid huh
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), ya learn something new everyday.
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