I have an Airsep onyx+ that hasn't worked for over a year. I couldn't find anyone local that could do the repair.
I was nervous about who to have repair it but decided on Oxygen plus because Larry returned my calls and emails promptly.
He was very helpful on the phone and the price for the refurbishment was fair.
I sent it via UPS last Saturday, it arrived at Oxygen plus Tuesday, was repaired Wednesday and shipped to me that day also. I received it today and have been running it since it arrived and it is working great. Analyzed FIO2 is 96-97%. Shipped, repaired and back to me in less than 1 week. That is great service.
I will be using them for all of my concentrator needs from now on. He also gave me a discount on the shipping since I sent it with very good packing and the original box in great shape.
Just as a side....
I to had a very bad experience with unlimited oxygen. I took your advice and got a refund from my credit card company.
I gave unlimited oxygen 5 1/2 months, then after contacting Jack that I wanted to cancel I was told it was shipping out that day. I waited 10 more days being told every few days that it was sitting right there and was going to be shipped that day. I gave up after the 10th day.
Oxygen Plus won me over. I am very happy with their customer service. It is nice to have a business that does what they say they are going to do and efficiently.
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Originally Posted by jamief03
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