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Tips, Techniques, and Questions -- Technical questions or tips

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Old 2013-07-10, 11:15am
Raimond's Avatar
Raimond Raimond is offline
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Join Date: Oct 16, 2012
Location: North of Palm Springs
Posts: 395
Default GTT customer service is awesome

I called GTT today and had a nice conversation with them. Ordered a new 4 stud Phantom and asked her to ship it out as quickly as possible. She laughed & said they were just finishing a big run on the Phantom and I would get one from this run.

Talked some more and she collected my info for the order, then she said it would be here tomorrow. I thought, what great service!

The invoice, not the torch! Excited then disappointed. Still, If I get one this month, Happy Birthday too me!.
Freedom is not free, support the troops! Troops do not make the rules, they enforce the rules no matter how unpopular they are.

Last edited by Raimond; 2013-07-10 at 11:43am. Reason: Finishing not fishing!
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Old 2013-07-10, 11:39am
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demcc2 demcc2 is offline
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Join Date: May 11, 2009
Location: Massachusetts...I95 south...before Rhode Island
Posts: 2,006

I can't agree with you more, Raimond! Several years ago when I upgraded from my minor to a Cricket I ordered direct from them. They let me know how long of a wait I could expect and I told the woman that it was fine with me. About a week before the date I was told someone from GTT emailed me and told me that they were done with the run earlier than expected and my torch would be sent out "in a couple of days." I received my torch within 10 days of the email. THAT, my friends, is top notch customer service.

When (if ever) I decide to upgrade from my current Lynx, I will definitely purchse from GTT again!


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awesome, gtt, invoice., phantom

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