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Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2007-09-17, 7:48am
Indigo_Beads's Avatar
Indigo_Beads Indigo_Beads is offline
what housework?
 
Join Date: Mar 17, 2007
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Default what's with Frantz?

I've been trying to get on the Frantz site all weekend and today to order and nada. I can't get on. Is it just me?
LMK,
shelley
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  #2  
Old 2007-09-17, 7:51am
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glassactcc glassactcc is offline
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I think I read somewhere that they were having trouble with the site. I can't remember the post though.
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  #3  
Old 2007-09-17, 9:18am
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Kaye Kaye is offline
koregon
 
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I never order off their website, as it seems to have to many problems

west coast time they aren't open yet today....its not even ten here on the west coast.

try calling them in about forty five min.
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  #4  
Old 2007-09-17, 1:07pm
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Elegance_1 Elegance_1 is offline
SSDD... go ahead, ask me!
 
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I thought I read previously that they were moving 5 hard drives. They may have come into some problems and were not ready to load content onto the server as quickly as they had anticipated. I'm sure you could call them with an order.
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  #5  
Old 2007-09-20, 10:57am
mikefrantz mikefrantz is offline
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Default Website at 99%

Our website is up but our customization will take a few days which allows you to use decimals or fractions of a pound. You can place an order and put a note that says you only want 1/4 pound instead of the 1 lb the computer allows. This problem should be fixed within a day or so?

We are working on a new website, user friendly, most difference are ok or great, a few bad, but not for you....for us...more work...for you easy and that works for us.

mike frantz
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Mike's phone: 800.839.6712 ext 206
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  #6  
Old 2007-09-20, 1:20pm
Kym Kym is offline
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Boy, Mike, bet you are sick of computers by now!

Kym
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  #7  
Old 2007-09-21, 11:56am
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I can get in. But I when I click on something it sits there, and sits there, and sits there, and...well...I guess you get the idea.
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  #8  
Old 2007-09-23, 9:22am
glassartist glassartist is offline
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Default getting "gateway timeout" message...

Still unable to log onto Frantz. Bummer Mike...and I had my credit card burning a hole....
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Hope you get it fixed soon. Best wishes!
Pam
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  #9  
Old 2007-09-23, 6:23pm
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Cherine Perrin Cherine Perrin is offline
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Not working for me either. Damn.
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  #10  
Old 2007-09-24, 9:50am
mikefrantz mikefrantz is offline
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Default Computers UP computers DOWN

As of this moment on Monday, we have our computers running and our website is up as well. I keep my fingers crossed!

mike frantz
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  #11  
Old 2007-09-25, 2:34pm
Kym Kym is offline
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That would still be a 'no' from me. Can't get in. I can get into the Torch but not to the website. Damn it.

Kym
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  #12  
Old 2007-09-25, 5:32pm
mikefrantz mikefrantz is offline
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Default Computers, Websites, Contests and Murano Tours

We are still having problems with our website (webbite). We are still working on a new website. Our computers seem to work ok for taking orders and printing invoices, but as soon as we enable our website we have problems....so until we get a new website or until the webmasters (webbastards) fix our problem we will be turning off our website from 8AM til 4:30PMMonday thru Friday. For those of you on the East Coast our website would be up (your time) from 7:30PM until 11:00AM. Our website would be enabled all weekend.

I apologize for this problem, but there is nothing else we can do while we are fixing that which sucks and waiting for our new user friendly website which should be up soon!

As far as those who submitted names for two of the new 9 colors, the winners will be picked soon.............drum roll please.

"Seven Days In Murano" Is anybody interested in going to Murano?
I am putting together a trip, and weekly tours. If you want more information just send me an email to
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and when I have dates and facts I will send them off to you.

thanks

mike frantz
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