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Customer Service Kiosk -- Questions for LE vendors. |
2012-09-01, 1:51pm
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Senior Member
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Join Date: Mar 14, 2012
Location: Bennington, VT
Posts: 1,776
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how many broken rods to a shipment?
just out of curiosity...mostly because i'm so new at this idk what the norm is.
if i was to buy a large NS assortment, and 1/3 of the rods were in three or more pieces....is that normal?
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2012-09-01, 2:02pm
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Senior Member
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Join Date: Jul 22, 2011
Posts: 410
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not from the orders I've gotten in, had like 3-5 break at most To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. Take pics...and contact them.
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2012-09-01, 2:11pm
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Senior Member
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Join Date: Mar 14, 2012
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well i'm thinking now of just welding them together....i don't really want to have to send them back (PITA).
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2012-09-01, 2:23pm
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Formerly FishBulb
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Join Date: Dec 05, 2008
Location: Pony Flower Princess Land
Posts: 2,772
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You should still receive some sort of compensation for broken rods. I'd still contact the vendor so they can improve their shipping practices (unless your mail carrier ran them over with the mail truck, then that's just the way it goes....).
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2012-09-01, 2:46pm
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Join Date: Mar 14, 2012
Location: Bennington, VT
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even more so due to the shipping carton was fine, but after i tack em together i'll stop being pissed lol.
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2012-09-01, 4:05pm
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Borovangelist
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Join Date: Jan 26, 2007
Location: Auburn, MA
Posts: 3,002
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Generally I don't find more than 1 a bundle.
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-Tom
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2012-09-01, 4:09pm
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Senior Member
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Join Date: Mar 14, 2012
Location: Bennington, VT
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22 rods. i just welded together pieces to make up 22 rods that were smashed. yea, a pain but better then waiting on replacements. and of course it was mostly rubys and garnets...most of those are the ones that broke.
must have been on the outside of the bundle. still, 8lbs of glass for $180 i'm not going to complain.
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2012-09-01, 4:20pm
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Senior Member
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Join Date: Oct 06, 2008
Location: SE PA
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Mike,
Even if you don't want compensation ... you should let them know so they can look into what may have happened at their end.
Going by the deal ... I think I know where you got it and to date I've never had even 1 broken rod in any of their shipments.
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Laura
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2012-09-01, 4:38pm
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BeadsonCypress
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Join Date: Jan 05, 2007
Location: Jersey Shore - by AC
Posts: 2,662
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I've had a few ends chipped but breakage almost never.
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Beads on Cypress (Susan Boyce)
7+ years and growing - Mini-CC and O2 generator
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2012-09-01, 4:45pm
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Glass Hive Kiln Tech.
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Join Date: Jun 23, 2007
Location: Toledo, OR
Posts: 907
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Yup. I'd want to know that my product wasn't making the trip well. Give 'em a heads up even if it is not a complaint.
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2012-09-01, 4:45pm
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ScrapSurfGlassPaddleSew
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Join Date: Jan 22, 2012
Location: Upstate NY
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I think I've had one broken rod in all the shipments I've ever purchased. I'd definitely at least inform them.
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Pat The journey is the reward To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. L-111
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2012-09-01, 4:46pm
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Senior Member
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Join Date: Mar 14, 2012
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i did email the vendor, just so he knows. now that i've got them all patched up the irritation is gone.
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2012-09-04, 6:02am
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Senior Member
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Join Date: Aug 04, 2005
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We do need to check these before they ship. They are not wrapped tight enough and even wrapped up in bubble. Each one of these needs to be opened and repacked.
Now we know..........
Send a list of broken rods and I am happy to replace them at no cost.
Thanks,
Ron
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2012-09-04, 6:32am
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~ a.k.a. Sharlee22 ~
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Join Date: Aug 27, 2005
Location: Somewhere in the middle, QC, Canada
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In 10 years of beadmaking, I only had 1 broken rod.
The package was not well packed if you have so much broken rods.
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Liz To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
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2012-09-04, 9:00am
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Curmudgeon Engineering
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Join Date: Feb 15, 2006
Location: Near Seattle, WA
Posts: 1,723
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Same as Elizabeth here, maybe 2 or 3 rods out of couple hundred pounds of glass. Mostly I break then myself when putting labels on them and drop them ;-(
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2012-09-04, 9:20am
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Beadmaking.nl
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Join Date: Nov 14, 2005
Location: Heerhugowaard, Netherlands
Posts: 442
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Quote:
We do need to check these before they ship. They are not wrapped tight enough and even wrapped up in bubble. Each one of these needs to be opened and repacked.
Now we know..........
Send a list of broken rods and I am happy to replace them at no cost.
Thanks,
Ron
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Great service!
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Greetings from the Netherlands,
Margriet.
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2012-09-15, 10:08am
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Mary Lockwood
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2012-09-15, 10:57am
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Senior Member
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Join Date: Aug 27, 2005
Location: Limestone, TN
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Quote:
We do need to check these before they ship. They are not wrapped tight enough and even wrapped up in bubble. Each one of these needs to be opened and repacked.
Now we know..........
Send a list of broken rods and I am happy to replace them at no cost.
Thanks,
Ron
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It is this kind of customer service that keeps me coming back...and their great prices...and awesome products.
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Diane Woodall
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2012-09-15, 11:06am
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Senior Member
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Ron and Rocio are the best people.
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