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Customer Service Kiosk -- Questions for LE vendors.

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  #1  
Old 2010-02-26, 4:33pm
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Default Frantz site blocked again

I keep getting blocked from the Frantz site. Mike has it fixed and next time I try to access the site I'm blocked again. I have tried a different search engine as suggested - access is still blocked. This is extremely frustrating as I know other international customers are not blocked - hey! I'm innocent. Any chance of getting a firewall that can recognise friendly customers, with accounts, who just want to spend their money.
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  #2  
Old 2010-02-26, 4:37pm
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Have you tried spoofing your IP addy to one in the US? that might make it "see" you.
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  #3  
Old 2010-02-26, 4:50pm
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I have never had any problems getting into Frantz's....Its beyond me why you would be. Do you know if anyone else in OZ is having the same problems because I would be thinking it something to do with your security settings or something if not.
You could try setting up a new account with Frantz?

Kym



Quote:
I keep getting blocked from the Frantz site. Mike has it fixed and next time I try to access the site I'm blocked again. I have tried a different search engine as suggested - access is still blocked. This is extremely frustrating as I know other international customers are not blocked - hey! I'm innocent. Any chance of getting a firewall that can recognise friendly customers, with accounts, who just want to spend their money.
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  #4  
Old 2010-02-26, 5:59pm
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I didn't post here as any reflection on Frantz - I think they are great. This was the only way I thought had of letting them know that this is happening. I forgot that I could probably send a pm to them as an LE member.

I was told that it was to do with international spammers attacking the Frantz site and their new security system/firewall. My security settings haven't changed and this only started happening in late Jan early Feb. It also affects any sites that link back to Frantz such as Flamedame.
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  #5  
Old 2010-02-26, 6:52pm
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Jenn my site is not linked to Frantz Art Glass. When Mike went to Zen Cart he used the same company that I was already with and since we are both companies beginning with F we are on the same server. So when one of us is down the other usually is too. But the sites aren't linked. And I am getting overseas orders ok.
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Old 2010-02-26, 7:15pm
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Default Have a Nice Weekend

Sorry, I have no clue,my expertise is not computers and firewalls. I know we have been putting three new servers and new firewalls into place over the past few weeks, but whether it is all connected to your problem...no clue.

Another problem to work on next week, but for now.....just got back from dinner at Xinh's then off to Little Creek Casino to see the Two Joy boys.....Cheech and Chong!

Third row center. The first two rows are saved for the tribe. The early worm catches the worm is true with concert seats......all you got to do is show up when they go up for sale. Not like when I was a young one and would travel to L.A. for the line to see groups lite The Stones or Queen, where there can be thousands waiting. For Cheech and Chong, there was two people in front of me. Just ten minutes down the road..........small towns do have some advantages over larger cities, but then again, the Stones do not come to Shelton!

Have a nice weekend..........anybody want to play ball with me?

Mike
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  #7  
Old 2010-02-28, 4:08am
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It's all a riddle to me. I just want to buy glass. I try to buy from Aussie suppliers wherever possible but they just don't carry everything that I want so sometimes I buy from US suppliers.

Sorry Paula. I thought you must be linked because every time I click on enlarge picture on your site I get blocked and the same message appears.
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Old 2010-02-28, 8:29am
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try ABR, Moretti & More or some of the other sellers!
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  #9  
Old 2010-02-28, 12:02pm
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Jenn I don't know if you saw my last message to you here sent via pm. My web guy was working on it and he had some more questions. He did suggest that you try a different browser and clear our your coookies and all of that stuff. Everyone else from Australia is getting in.
The reason that some overseas people got blocked out was that our web hosts were under attack by overseas robots trying to get into websites and crash them. That was slowing down the websites too so they blocked overseas ip's for awhile to stop it. The work that goes on behind the scenes sometimes is pretty incredible and our hosting company does a great job considering the evil that is out there. No websites are really safe from this. Our Company is Camelot-Hosting in case any one wants to know.
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  #10  
Old 2010-02-28, 12:41pm
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It's an issue with Frantz's Web host, Camelot Hosting. It's happened to me often and I called Camelot a couple of times. They looked up my IP address and it had, indeed, been temporarily blocked because their security software thought it had detected port scanning originating from my computer. The block expires after an hour but happens again and again at random times.

I am positive that my computer is not at fault. I work in software security, I've scanned my computers a bunch of times (and my company's IT department does it for me, too). If there were malware on my computer it would have been detected long before now. Also, this happens nowhere else on the Internet.

A couple of other data points: this happens with computers running Windows, never with my Macs. It happens from different physical locations, so it's not a property of my home or work networks. It doesn't matter what browser I'm using and clearing cookies makes no difference. My guess is that Camelot's software firewall is reacting badly to some idiosyncrasy in Windows' implementation of networking protocols. Whatever it is surprises Camelot's software but is not actually a security threat.

When I tried to dig in with Camelot they were dismissive and fed me a line of BS using technical terms that actually didn't mean anything. So, Camelot has a bug in their security scanning software and they were not interested in investigating further. I've resigned myself to only being able to shop at Frantz when I'm using a Mac.

If I were running my own business I would not employ a Web host who shuts my legitimate customers out regularly and has no inclination to figure out the root cause of the problem. I would also not use a Web host whose solution to security threats is to block ALL overseas IP addresses, even temporarily. Any reasonably capable hacker can get around an IP block via spoofing. The fact that Camelot implemented a blanket IP block shows that not only do they not blink at creating a terrible experience for end-users, they also don't know that much about security. I wouldn't trust that they're doing everything they need to behind the scenes to prevent a legitimate exploit from affecting users.

Last edited by khammil; 2010-02-28 at 1:22pm. Reason: Added more info
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  #11  
Old 2010-02-28, 1:29pm
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Thanks for the information Kerry. At least I know that it's not just me. I have followed all the same procedures as you so also came to the conclusion that it is a problem with Camelot.
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  #12  
Old 2010-02-28, 2:00pm
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Kerry they did a blanket block in response to an overseas attack that could have taken down all of our websites. They did explain it to me but my understanding of all this stuff is on the low end. Maybe they were busy when you called and didn't want to go into details. Camelot has done a great job for me for years and I am not going to diss them for one thing that didn't go perfectly. They are available all the time even the middle of the night.
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  #13  
Old 2010-02-28, 2:48pm
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Well if anyone wants a hosting company that has never given me troubles or is there 24/7 try
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They have always been fantastic and my website has not once been down in all the years I've had them....My family had another business that was shop and web based.
They are inexpensive too! Something like $5.95 a month if you pay a year in advance to $7.95 if you pay monthly
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Just a plug for them.
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  #14  
Old 2010-02-28, 4:09pm
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Hi Jenn,
I just tried Mike's site and it works fine for me.
Regards, Wendy
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Old 2010-02-28, 4:55pm
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Thanks Wendy. Still no joy for me.
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Old 2010-02-28, 8:06pm
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Is trying from a different computer at a library or a friend's house an option, Ekkie? Unfortunately with this particular problem, even if you get the temporary block removed, whatever is causing it will make it appear again. If trying from another computer isn't an option, see if Camelot is willing to look into a more permanent fix. If they can't make it work I would definitely let Mike know, as he will care about something that is making it hard for customers enjoy his wonderful store.
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Old 2010-03-01, 12:23pm
camelothosting camelothosting is offline
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Quote:
It's an issue with Frantz's Web host, Camelot Hosting. It's happened to me often and I called Camelot a couple of times. They looked up my IP address and it had, indeed, been temporarily blocked because their security software thought it had detected port scanning originating from my computer. The block expires after an hour but happens again and again at random times.

I am positive that my computer is not at fault. I work in software security, I've scanned my computers a bunch of times (and my company's IT department does it for me, too). If there were malware on my computer it would have been detected long before now. Also, this happens nowhere else on the Internet.

A couple of other data points: this happens with computers running Windows, never with my Macs. It happens from different physical locations, so it's not a property of my home or work networks. It doesn't matter what browser I'm using and clearing cookies makes no difference. My guess is that Camelot's software firewall is reacting badly to some idiosyncrasy in Windows' implementation of networking protocols. Whatever it is surprises Camelot's software but is not actually a security threat.

When I tried to dig in with Camelot they were dismissive and fed me a line of BS using technical terms that actually didn't mean anything. So, Camelot has a bug in their security scanning software and they were not interested in investigating further. I've resigned myself to only being able to shop at Frantz when I'm using a Mac.

If I were running my own business I would not employ a Web host who shuts my legitimate customers out regularly and has no inclination to figure out the root cause of the problem. I would also not use a Web host whose solution to security threats is to block ALL overseas IP addresses, even temporarily. Any reasonably capable hacker can get around an IP block via spoofing. The fact that Camelot implemented a blanket IP block shows that not only do they not blink at creating a terrible experience for end-users, they also don't know that much about security. I wouldn't trust that they're doing everything they need to behind the scenes to prevent a legitimate exploit from affecting users.
I would like to address a few points.

First I would like to apologize to the folks that have in fact had their IP blocked, Should this happen if you send us a ticket ( support@ camelot-hosting com ) then we will take care of the block and it helps us determin the cause of the block,

as to this post in general we have NEVER tried to dismiss, as a matter of fact we actually sent you the logs for the port scan it showed the begining and ending IPS and ports ( showed what port on your Windows PC was scanning from and what port it was trying to get into )
I apologize that I do not have those logs available however we are going to start keeping these particular logs longer


Since we have clients from all over the world and I mean that literally blocking overseas IPS would not make any sense... Im not sure where Paula got that but I will go back over our tickets and see if I said anything that might have been misunderstood...

As for Blocks, there are several reasons for these
1 is simple port scanning, and can be done quite innocently. but the server sees your PC looking to see if there are open ports so it protects itself as well as the clients on the server.

2 Is bad code ( dont see that as an issue here )

In the future any blocks that we are notified of we will send a detailed response as to why you were blocked and if it is indeed a port scan we will attach a report that shows what where when and how with explinations for each part
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Old 2010-03-01, 12:50pm
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This is something that has me extremely frustrated as well. I get booted off of the ISGB website, Paula's website and now Frantz's I imagine. I tried communicating 3rd party with ISGB's web person but got no resolution. My computer has been scanned from here to kingdom come for viruses and spy software and shows that I am clean. I have the latest updates for both.

I'm really sorry to say that I have resorted to only buying glass from websites I can access and Camelot hosting is the only host I have had this issue with.
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Old 2010-03-01, 12:53pm
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Quote:
I would like to address a few points.

First I would like to apologize to the folks that have in fact had their IP blocked, Should this happen if you send us a ticket ( support@ camelot-hosting com ) then we will take care of the block and it helps us determin the cause of the block,

as to this post in general we have NEVER tried to dismiss, as a matter of fact we actually sent you the logs for the port scan it showed the begining and ending IPS and ports ( showed what port on your Windows PC was scanning from and what port it was trying to get into )
I apologize that I do not have those logs available however we are going to start keeping these particular logs longer


Since we have clients from all over the world and I mean that literally blocking overseas IPS would not make any sense... Im not sure where Paula got that but I will go back over our tickets and see if I said anything that might have been misunderstood...

As for Blocks, there are several reasons for these
1 is simple port scanning, and can be done quite innocently. but the server sees your PC looking to see if there are open ports so it protects itself as well as the clients on the server.

2 Is bad code ( dont see that as an issue here )

In the future any blocks that we are notified of we will send a detailed response as to why you were blocked and if it is indeed a port scan we will attach a report that shows what where when and how with explinations for each part
Information is all well and good but will you be able to unblock them and keep them unblocked so they can access Frantz and FlameDame??
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Old 2010-03-01, 12:54pm
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and have you sent us an email to support @
showing what the IP address was?

If you dont do this we cant find what the cause is.
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Old 2010-03-01, 12:56pm
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Quote:
Information is all well and good but will you be able to unblock them and keep them unblocked so they can access Frantz and FlameDame??
The idea is to figure out WHY they are blocked, and go from there,

Its weird how its a camelot issue when many other users have not had this issue, and above its only with a windows PC

If we were just blocking IPS it wouldnt matter if it was a PC or a MAC the IP would be blocked....

I want to get to the bottom of this as much and more than you folks do trust me
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Old 2010-03-01, 12:58pm
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Quote:
and have you sent us an email to support @
showing what the IP address was?

If you dont do this we cant find what the cause is.
I didn't communicate with you directly. The ISGB web person sent you my IP address and then relayed that apparently there was something coming from my computer that was trying to access the background of the ISGB's website. There was no solution offered other than I may have a virus. According to my antivirus software, I'm clean, so I have no clue as to what the problem is. Any help you can offer would be appreciated to get this resolved.

ETA: I will send an e-mail directly!
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Old 2010-03-01, 1:12pm
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I just want to but in and say that I am very happy with Camelot hostiing. I don't know anything about computers and Mike is ALWAYS helpful! If someone has an unresolved issue he sticks with it until he gets it fixed!
Paula
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Old 2010-03-01, 2:07pm
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Thanks for your response and attention to this issue, camelothosting. I can verify that the blocks are IP blocks, because I see the block on my Mac (which never provokes the block itself) if I try to access Frantz right after getting blocked on one of my Windows machines. Also, changing locations (work<->home) using the same machine gets around the block.

I've not successfully received a log from Camelot, but the next time I run into this issue I'll get in touch with you and see if the log can tell me anything unusual my computer might be doing.
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Old 2010-03-01, 2:36pm
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E-commerce may have it's bumps but it sure beats the old fashioned way!!
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Old 2010-03-01, 9:13pm
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Ok just a little update,
before that a thank you to CarolS for helping us this far.

Ok back to the update.
We have been able to show that its not a "Server" Issue ( still working on it though ) since visiting other sites on the same server are not causing the same issues ( the sites we tested with are e-commerce sites using the same software as those above )

we have tested with a brand new version of ZC and a slithgly modded version of ZC and had no issues.....

at this point we are looking into possible script errors. This is going to be a slow process but we are still after it.....

Khammil do you think you could visit both frantz and flamedame and see if you are triggering the errors ( Please use your PC ) and if you do get locked out please send an email to support@ besides the IP thats blocked, If you could put in what you were clicking on as well as windows version browser type and version
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Old 2010-03-01, 9:18pm
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Sure thing, camelothosting - I'll try it this evening and e-mail you if I successfully repro the issue.
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Old 2010-03-01, 9:30pm
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Camelothosting, I was able to repro the problem with both Frantz and Flamedame's sites. I sent the details to
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. Please let me know if there is more information I can provide that would assist in tracking down the root cause.
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Old 2010-03-01, 10:00pm
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I have replied back and givin a detailed ( I hope so anyway ) explination of why your IP was blocked.
It was in fact port scanning and I listed the ports being sent from and too

You may want to actually close the port in question in your firewall.

Since the port that your trying to access is not a needed port for our services so we have closed it.
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Old 2010-03-01, 10:22pm
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Hey, you're welcome! Thanks for spending the time and effort to chase this down and fix it.
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Quote:
Ok just a little update,
before that a thank you to CarolS for helping us this far.

Ok back to the update.
We have been able to show that its not a "Server" Issue ( still working on it though ) since visiting other sites on the same server are not causing the same issues ( the sites we tested with are e-commerce sites using the same software as those above )

we have tested with a brand new version of ZC and a slithgly modded version of ZC and had no issues.....

at this point we are looking into possible script errors. This is going to be a slow process but we are still after it.....

Khammil do you think you could visit both frantz and flamedame and see if you are triggering the errors ( Please use your PC ) and if you do get locked out please send an email to support@ besides the IP thats blocked, If you could put in what you were clicking on as well as windows version browser type and version
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