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| Customer Service Kiosk -- Questions for LE vendors. |
2012-08-02, 3:43pm
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HotFlash Designs
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Join Date: May 31, 2007
Location: Chicagoland and/or Southwest Missouri
Posts: 2,117
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ARTCO. Wow
I have been asking questions. Probably irritating questions. I just ordered another torch for small boro. Less than an hour later I got the shipping notification!!!!
I'm impressed.
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Sheri
Be Curious. Not judgmental.
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2012-08-02, 5:18pm
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Flame Dames Rule!
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Join Date: Jul 12, 2005
Location: Alameda, CA
Posts: 2,749
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Yep, Malcolm's customer service is fabulous!
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Sharon Peters
New Bead Display Stands Available - pm me!
Specializing in Critters and Puns and other Cool Stuff...
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2012-08-02, 5:25pm
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Senior Member
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Join Date: Mar 07, 2011
Location: Northern California
Posts: 2,023
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Everything i possibly can buy from malcolm, I do. Yes, his service is that good
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2012-08-02, 10:07pm
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Chief Creative Goddess
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Join Date: Feb 19, 2011
Location: Reno Nevada
Posts: 719
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and he'll crack your back for free!
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Glass beads make you smile! See? You just did!!
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2012-08-02, 10:18pm
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Member
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Join Date: Apr 28, 2012
Location: Alaska
Posts: 64
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Yes yur now getting what I found out very quickly. Malcom is the bomb!! Fast accurate and very customer oriented!! I'm always happy to deal with him and will continue in the future to do so as my needs come up. Thx Malcom
Mark
Pice by Piece Art Glass
Eagle River Ak
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2012-08-03, 12:23am
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Maker of Famous Burn Gel
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Join Date: Jan 25, 2006
Location: On the Bay in Virginia
Posts: 1,368
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He is a wonder!! Love him and all he does for the lampworkers.
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Pat, as in PittyPat
Glass Rod Carriers in
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2012-08-03, 10:02am
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Glass Hive Kiln Tech.
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Join Date: Jun 23, 2007
Location: Toledo, OR
Posts: 907
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I love that personal touch Malcolm has. He always has time to talk with customers personally, I really l like that. If you can catch him at a show, he's a great hugger too. I'll have to step up to the back cracking window next time
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It's not what you look at that matters, it's what you see.
Henry David Thoreau
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2012-08-03, 10:25am
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Senior Member
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Join Date: Nov 08, 2010
Location: Bay Area, CA
Posts: 510
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Quote:
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Everything i possibly can buy from malcolm, I do. Yes, his service is that good
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^^^This, outstanding customer service and just the nicest person you could ever meet.
Nikki
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2012-08-03, 12:20pm
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Senior Member
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Join Date: Nov 08, 2005
Posts: 2,907
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Malcolm rocks!!!
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GTT Scorpion, Griffin Glass footpedal, EX15 oxycon
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2012-08-03, 5:25pm
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Senior Member
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Join Date: Mar 06, 2011
Location: SF bay area
Posts: 1,470
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Malcom is a font of information on lampworking tools and torches, and his customer service is top notch
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Morgan
Bethlehem Champion
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#C-151
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2012-08-03, 6:23pm
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Senior Member
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Join Date: Feb 13, 2011
Location: Oregon
Posts: 626
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Quote:
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Yep, Malcolm's customer service is fabulous!
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I AGREE!!!!!!!!!!
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All my children have paws
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Proud Member of "YOU PEOPLE" 9.13.11
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2012-08-06, 10:53am
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HotFlash Designs
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Join Date: May 31, 2007
Location: Chicagoland and/or Southwest Missouri
Posts: 2,117
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It came over the weekend, but I wasn't around to get it.
I'm thrilled with ARTCO's speed and service. Will definitely order again.
Thanks.
Now I'm going to go try my hand at the boor with my new toy. It should be faster!!!.
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Sheri
Be Curious. Not judgmental.
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2012-08-08, 10:06am
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Senior Member
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Join Date: Mar 07, 2011
Location: Northern California
Posts: 2,023
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Quote:
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It came over the weekend, but I wasn't around to get it.
I'm thrilled with ARTCO's speed and service. Will definitely order again.
Thanks.
Now I'm going to go try my hand at the boor with my new toy. It should be faster!!!.
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What did you buy?
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2012-08-08, 12:18pm
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Cave Dweller
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Join Date: Mar 29, 2012
Posts: 275
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LOL, read the first post, Larry. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2012-08-08, 1:15pm
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Senior Member
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Join Date: Mar 07, 2011
Location: Northern California
Posts: 2,023
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Quote:
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LOL, read the first post, Larry.
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Ummm. Brand? Model? Smart#$$ To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2012-08-08, 1:25pm
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Cave Dweller
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Join Date: Mar 29, 2012
Posts: 275
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Quote:
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Ummm. Brand? Model? Smart#$$
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LOL, touche' !!
I'm gonna guess a cricket. To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2012-08-08, 3:36pm
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Senior Member
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Join Date: May 04, 2007
Location: San Jose, CA
Posts: 1,212
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Malcolm
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ARTCO
Artist's Reliable Tool Company
Website:
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Email:
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Phone:+1.408.288.7978
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2012-08-08, 7:55pm
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HotFlash Designs
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Join Date: May 31, 2007
Location: Chicagoland and/or Southwest Missouri
Posts: 2,117
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LOL you guys are funny, A National 3A on the base with a special tip. Schoeber?
I've been watching Lewis Wilson's video on small boro work. He made it look so easy, and I thought "Most things are easier with the proper tools." so I ordered the same torch he was using at that time.
Love it!!! and the videos. The first 2 in the series are more than enough information for me.
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Sheri
Be Curious. Not judgmental.
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2012-08-08, 11:21pm
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Senior Member
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Join Date: Mar 07, 2011
Location: Northern California
Posts: 2,023
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Quote:
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LOL you guys are funny, A National 3A on the base with a special tip. Schoeber?
I've been watching Lewis Wilson's video on small boro work. He made it look so easy, and I thought "Most things are easier with the proper tools." so I ordered the same torch he was using at that time.
Love it!!! and the videos. The first 2 in the series are more than enough information for me.
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Nice! Please post some pics of your work and enjoy the new torch! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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2012-08-10, 4:32am
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Scientific Glass Girl
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Join Date: Oct 30, 2005
Location: Seattle, WA
Posts: 5,138
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malcolm is a super nice dude! it was awesome to meet him at the gathering.
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Ali VandeGrift
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2012-08-10, 8:37pm
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HotFlash Designs
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Join Date: May 31, 2007
Location: Chicagoland and/or Southwest Missouri
Posts: 2,117
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this was my very first attempt. I hope you can see my intention was for a bird. Super quality pic on my phone, right on the work table.
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Sheri
Be Curious. Not judgmental.
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2012-08-10, 9:06pm
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Flame Dames Rule!
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Join Date: Jul 12, 2005
Location: Alameda, CA
Posts: 2,749
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Great bird, and nice torch. Congrats! Now you need to ask Malcolm to make you a rum cake.
*sha(yummmmm)ron*
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Sharon Peters
New Bead Display Stands Available - pm me!
Specializing in Critters and Puns and other Cool Stuff...
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2012-08-11, 7:21am
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Senior Member
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Join Date: Mar 07, 2011
Location: Northern California
Posts: 2,023
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Very Nice Sheri. Have fun with the new setup.
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