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Tips, Techniques, and Questions -- Technical questions or tips

View Poll Results: Who do you think is the BEST glass vendor?
Arrow Springs 212 19.20%
CR & Loo, Inc 17 1.54%
Frantz Art Glass 408 36.96%
Howaco Glass 146 13.22%
islandglass!!! 88 7.97%
Jo-Del Glass 46 4.17%
LBSupplies 113 10.24%
Moretti and More 208 18.84%
Sundance Art Glass 38 3.44%
Multiple Choice Poll. Voters: 1104. You may not vote on this poll

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  #421  
Old 2016-11-13, 11:53am
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Howaco Howaco is offline
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Location: Bland Rapids, MI
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Originally Posted by Pat View Post
I ordered from Howaco, iti's been quite a while since I have. It's taken 6 days from order to actual sending out. Order on the 6th, sent out the 11th. Haven't gotten it yet. I think that is too slow.
Hi Pat, I apologize, that is a slow ship. You ordered on Sunday. You had ordered the new CIM colors, as it is exciting for everyone when new colors come in, I received a huge amount of orders from Friday afternoon through the whole weekend. That alone can cause a large backup.

Plus, I put all the CIM colors on sale at 20% off, which I don't know of any other vendor that will put new colors on sale. New colors is easy money for vendors, but I wanted to give folks a break on the new colors as everyone's wallets seem to be hurting lately.

I also did take the time to go vote on Tuesday, to me that is something that is very important, so that did make me lose several hours of work on Tuesday.

Also, not a lot of people realize, I am a one person store. I do not have employees to do everything for me. That is why I can have prices lower then most of the vendors out there. Although sometimes I do from time to time have a helper come into help, but one of the main reasons I prefer to be a single person store is that I have a special needs grandson that I am helping to raise and this allows me to have a flexible schedule.

I apologize that it did take so long to ship, I will refund your shipping cost.
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  #422  
Old 2016-11-13, 3:17pm
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Pat Pat is offline
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No, not necessary, Jamie. I understand with all that going on. I'm a bit impatient I think.
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  #423  
Old 2016-11-13, 8:48pm
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carolinesbeads carolinesbeads is offline
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I love Howaco!
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  #424  
Old 2016-11-13, 9:15pm
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Howaco Howaco is offline
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Thank you for your understanding Pat. I just sent you a PM.
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  #425  
Old 2016-11-15, 7:27am
GravityGlassStudio GravityGlassStudio is offline
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Personally Mountain Glass is my favorite. They are just an all around amazing company! They care about the environment, and their employees! Plus I love their packing person cards that they put in their boxes!
But from the list I'd choose Frantz.
I've had terrible, terrible experience buying a kiln through Sundance that completely turned me off from them for life! I ordered a Paragon Caldera Digital Kiln and waited and waited for it to ship. 2 weeks later I was calling them everyday and kept getting the same answer, the shipping guy is sick. Finally days later I get ahold of a wonderful employee who heard my story and said wow that isn't right let me find your order and I will get this straightened out. He called me back 10 minutes later and said your order has shipped! I thanked him greatly then got a call from his manager one day later saying that that guy didn't know what he was doing and he didn't charge me enough for shipping. He said I'd have to pay an extra $80 or they would cancel the shipment. I was furious and demanded to speak to his boss and one angry phone call later I didn't have to pay the extra and got my kiln but they unfortunately lost me as a customer. The boss didn't care that I had been waiting for 3 weeks to get this kiln shipped, calling daily to get nowhere, and the fact that he had the nerve to cancel the shipment just really sent me over the edge.
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  #426  
Old 2016-11-16, 12:48pm
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KJohn KJohn is offline
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Sarah, that's nuts! Sorry you had that experience.
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  #427  
Old 2017-08-29, 4:49pm
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i would have to second Sundance being rather poor. My experiences with them resulted in my not using them ever again. I had similar experiences when buying my kiln as Gravity Glass had.

I now order from Frantz. I have little other experience so cannot speak for other suppliers.
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  #428  
Old 2017-09-24, 6:49pm
purpleoyster purpleoyster is offline
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Frantz. Without a doubt.

For major equipment, I love D&L's customer service.
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  #429  
Old 2017-12-07, 7:36am
Dankeith Dankeith is offline
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Default Frantz all the way!

I recently placed an order with frantz and one with mountain glass. It seems like I got about tree times as much glass from frantz as I did from mountain glass for the same price. I wish Frantz was open at least one day of the weekend so I could go there in person instead of ordering online. I live a half an hour away, but I'm at work when they are open. I was able to make it in one day, and it was great! They are very informative and I really liked the discount glass bin, as a beginner, it was nice to be able to play around with glass really cheap. Now that I've moved into the more expensive borosilicate, I'm happy to have a quality supplier so close!
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