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Customer Service Kiosk -- Questions for LE vendors. |
2007-07-29, 7:07am
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Senior Member
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Join Date: Jun 11, 2005
Posts: 793
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* * * LB Supply - Great Service * * *
I ordered some new Vetrofond colors last week from Jon and Renate at To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. , then kept adding other items to my order. This meant a several revised PayPal statements.
Renate graciously took care of the changes. My glass arrived in perfect condition . . . not surprising the way it was packed, and I received free glass too!
Thank you, Jon and Renate. You really know what customer service is all about!
Suzanne
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Suzanne
'Quantum materiae materietur marmota monax si marmota monas materiam possit materiara?'
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2007-08-01, 6:03pm
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No Longer an LE Member
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Join Date: Jan 17, 2006
Posts: 252
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After I received my first order, I called to ask for an invoice and packing slip for the glass sent.
Renta lamented that they were a small company and did not have the time to provide an invoice, or a packing slip if I did not order through the internet!
My order was shorted by 3 lbs of Lausah. It took SIX WEEKS for them to send it. And yes they had my money all the while!
All of my beads done with this batch of Lausha have cracked!
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2007-08-01, 6:08pm
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Senior Member
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Join Date: Jul 01, 2005
Location: Ohio
Posts: 7,458
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I'm not a good friend of theirs, I'm a repeat customer, and I've never had a problem.
I'm sorry to hear this happened to you.
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"...living hopefully ever after..." -john lennon
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2007-08-01, 6:15pm
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The Andrea Half
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Join Date: Aug 18, 2006
Location: Georgia
Posts: 1,411
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I have never once had a problem with them, and I've only exchanged EMAILS once/ Everything is well wrapped and labelled, and has been exactly what I ordered. I'm sorry you had a diffferent experience.
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2007-08-01, 10:26pm
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No Longer an LE Member
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Join Date: Jan 17, 2006
Posts: 252
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Actually the clear I order was said to be 6-8mm and and was 9-11. Big difference! I also think it was a bad batch.
Maybe I should discuss this in a technical forum.
It looks like a compatibily problem. The same reaction you get when using 96 and 104.
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2007-08-01, 10:41pm
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Rare Florida Native
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Join Date: Jan 20, 2007
Location: NW Florida
Posts: 1,512
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To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. Excellent service, communication and product - what more can you ask for from a busy supplier?
Thank you for the great service!!!
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Charlotte
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2007-08-01, 10:51pm
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Evil Glass Enabler
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Join Date: Dec 10, 2006
Location: DFW, Texas
Posts: 2,669
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I second this. I've always had excellent service, communication and product from LBS. Thanks LBS! Angelique
Quote:
To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts. Excellent service, communication and product - what more can you ask for from a busy supplier?
Thank you for the great service!!!
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Yes, I know it doesn't look red in this picture. The lighting wasn't good. To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. Fantasy Sterling Jewelry
Hothead or Nortel Major/minor on an oxycon. Ex-hole stole the big torches after putting them on the inventory.
"If I'm not part of the solution then I'm part of the problem. Today I'm part of the problem."
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2007-08-02, 8:44am
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Ezzy
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Join Date: Sep 14, 2006
Posts: 2,020
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Quote:
I second this. I've always had excellent service, communication and product from LBS. Thanks LBS! Angelique
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I third that, their service to me has always been very good and quite prompt. Thanks, LBS!
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When you wish upon a falling star, your dreams can come true. Unless it's really a meteorite hurtling to the Earth which will destroy all life. Then you're pretty much hosed no matter what you wish for. Unless it's death by meteor.
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2007-08-06, 10:44pm
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Custom Bead Maker
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Join Date: Apr 14, 2006
Location: Oregon
Posts: 557
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I love the personal service and speedy shipping. You can not ask for a nicer couple. Ane boy their give aways are to "buy" for!!!!
Aloha, Chris
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2007-08-09, 2:14pm
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Senior Member
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Join Date: Jun 06, 2005
Location: Manchester, NH ~
Posts: 6,022
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I LOVE getting my glass from LBSUPPLYS! Always a goody or suprise in the box, clean CLEAN glass and little to no breakage! What a GREAT company and team Renate & Jon make! To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
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Thank You to ALL of my friends
who have journeyed
With me thru my elbow injury
and recovery!
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