Lampwork Etc.
 
Send a PM to CorriDawn!

LE Live Chat

Enter Live Chat

No users in chat


Frantz Art Glass & Supply

Caber Light


 

Go Back   Lampwork Etc. > The Mall > Customer Service Kiosk

Customer Service Kiosk -- Questions for LE vendors.

Reply
 
Thread Tools
  #1  
Old 2014-06-05, 5:03pm
LAJ's Avatar
LAJ LAJ is offline
Master Procrastinator
 
Join Date: Feb 15, 2006
Location: Long Island, NY
Posts: 3,345
Default Double Helix is awesome!!!

I recently placed a small order & remembered finally to write & let DH know about an issue I had with their frit container. It's super easy to see the contents. However, I dropped my jar of aurae on the cement floor & needless to say, it shattered. I was so upset! I tried to salvage what I could, but was afraid it might have dirt &/or gravel mixed in. I wrote to ask if they might consider switching to plastic or metal containers. I got a swift & courteous response from Julie:

"We tried plastic and found that we melted it several times on the flame working table. We also tried metal and found that little bits of frit would also get in the lid threads and then we couldn't open it. That's how we ended up with glass."

So, OK, I thought to myself. I just need to be extra careful in the future. To my surprise, they sent me a whole new jar to replace it. Now THAT'S customer service for ya!
To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
__________________
Lea


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #2  
Old 2014-06-05, 5:07pm
KJohn's Avatar
KJohn KJohn is offline
Slogan Challenged...
 
Join Date: Mar 21, 2009
Location: Maricopa, Arizona
Posts: 6,273
Default

Wow, that is great!
__________________
Kristin ~

Facebook:
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

Etsy:
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #3  
Old 2014-06-05, 5:58pm
angelique_redhead's Avatar
angelique_redhead angelique_redhead is offline
Evil Glass Enabler
 
Join Date: Dec 10, 2006
Location: DFW, Texas
Posts: 2,669
Default

Their customer service is exceptional.
To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Angelique
__________________
Yes, I know it doesn't look red in this picture. The lighting wasn't good.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Fantasy Sterling Jewelry
Hothead or Nortel Major/minor on an oxycon. Ex-hole stole the big torches after putting them on the inventory.
"If I'm not part of the solution then I'm part of the problem. Today I'm part of the problem."
Reply With Quote
  #4  
Old 2014-06-05, 7:44pm
SGA's Avatar
SGA SGA is offline
Fried Cat
 
Join Date: Jan 02, 2011
Posts: 665
Default

I did that with a jar of Aether. Same thing, I tried. I even washed and washed and washed. No go, it was ruined.

I tossed it up as my mistake since it came through shipping fine and promised myself to do better.

But Jed and Julie are awesome!
To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
Reply With Quote
  #5  
Old 2014-06-05, 7:46pm
LAJ's Avatar
LAJ LAJ is offline
Master Procrastinator
 
Join Date: Feb 15, 2006
Location: Long Island, NY
Posts: 3,345
Default

Agree Shardi! I was just writing to see if they might consider switching to plastic or metal. next thing I know they sent a replacement. Very sweet of them to do that.
__________________
Lea


To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #6  
Old 2014-06-27, 6:46pm
upinflames's Avatar
upinflames upinflames is offline
Senior Member
 
Join Date: Sep 22, 2005
Location: Arizona
Posts: 370
Default

They are awesome! I am never disappointed with their products or service!
__________________
Dawn




To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Reply With Quote
  #7  
Old 2014-07-09, 9:38am
frano's Avatar
frano frano is offline
Francesca
 
Join Date: Aug 04, 2009
Location: Lafayette, La.
Posts: 43
Default

I agree they rock! And they ship super fast fast!! Francesca
__________________
Fran
Hellcat and 2 ex15 oxy con's
Reply With Quote
Reply

Tags
double helix glass


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump




All times are GMT -7. The time now is 1:12am.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Your IP: 34.201.37.128