|
| Customer Service Kiosk -- Questions for LE vendors. |
2009-01-24, 1:50pm
|
 |
In search of her path....
|
|
Join Date: Jun 05, 2005
Location: North Seattle, WA (use to be Fort Wayne IN)
Posts: 7,285
|
|
Question for Jack from Unlimited Oxygen!!!
Hi Jack!
I was lucky enough to be able to purchase one of your M15 units from another glassworker recently. They had it professionally packed and it was packed by mailboxes etc VERY well. However UPS TOTALLY dropped kicked it at some point on its journey. MBE had it marked not only fragile but EXTRA Fragile and it specifically had instructions not to drop use on conveyors etc....and even had up arrows.
Can you give me any idea how much it will cost to have it repaired?
I am loading pictures to show what was damaged that you can see. It runs still but the pressure coming out of it doesnt feel like 15psi to me at all. So I didnt want to run it any more than I had to, to see if it would work.
I live about 2.5-3 hours away from your place so I could possibly drive it down there to be repaired and bring it back if I could do that all in one day.
Thanks Jack!
__________________
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Prints for sale in my
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
!
|
2009-01-24, 1:54pm
|
|
Senior Member
|
|
Join Date: Feb 08, 2006
Location: Palmdale, California
Posts: 7,589
|
|
Oh geez....Now I'm totally scared! I just ordered one
To view links or images in this forum your post count must be 1 or greater. You currently have 0 posts.
I'd get that thing to UPS and totally give them hell for it!
__________________
Irene
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
|
2009-01-24, 1:58pm
|
 |
Senior Member
|
|
Join Date: Dec 24, 2007
Location: Orlando, Florida
Posts: 1,233
|
|
Holy cow... was it insured??
__________________
Helen Starkweather
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
My Non-Glass Sites:
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
|
2009-01-24, 4:09pm
|
 |
Senior Member
|
|
Join Date: Mar 03, 2006
Posts: 931
|
|
Wow! I always said there is no defense against these shippers. I can fix it for you though. From the pics I can see the belly pan and castors are shattered. If you like, you are welcome to bring it down and I will fix and test to make sure there is no other damage. Of course, I would'nt think of charging you for their negligence(Im sure I mis-spelled that). You can call me 866-955-0200 and let me know when you would like to come to the shop. We will make it all better. jack
__________________
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
866-955-0200
3 year warranty & Life Time Support
PayPal address
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
|
2009-01-24, 4:20pm
|
 |
birdergirl ~o~
|
|
Join Date: May 17, 2006
Location: Unorganized Territory
Posts: 2,002
|
|
Why "post" this here instead of calling Jack directly and asking him?
How would you know how frequently he checks in here?
Just curious.
__________________
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
~raised by wolves~sleeps with foxes~cooks for crows~feeds the bears~scrabbles with squids~antisymmetrical~politically agnostic.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Torchering glass since spring '06~ gold cricket & oxycon!~
|
2009-01-24, 5:10pm
|
|
In search of her path....
|
|
Join Date: Jun 05, 2005
Location: North Seattle, WA (use to be Fort Wayne IN)
Posts: 7,285
|
|
I need a cost estimate and if I have it here I can easily print it off and share it with the shipping agent. Right now they want to pay for the repair (insured through ups) which is fine. It was insured but for the amount I bought it for which was less than what it costs to replace it new.
As you see jack responded fairly quickly. I do appreciate that. I also just wanted to share what happens when things ARE packed right. This happened and it was packed correctly and properly.
I didnt buy the unite directly from jack but from another glassy person. The person I purchased it from had it packed by Mailboxes etc. They did an excellent job of packing this damage was definately from UPS manhandling the box.
I just wanted to make sure that #1 it was fixable #2 the cost estimates #3 if the damage could have damaged anything else.
I could have called Jack yes but my schedule allows me easier access to LE and the time needed here and PICTURES are a much better indicator of damage than me trying to explain it to him over the phone. The forums are the easiest method for me. I rarely email because frankly it just gets lost or misfiled or etc etc.
I also really dont understand why I should be questioned on why I posted this here?
Its a UO product, UO is who I will need to take it to, to get it fixed...I am lucky enough to live close enough that if needed I CAN drive it down there and have it fixed.
__________________
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Prints for sale in my
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
!
|
2009-01-24, 5:14pm
|
|
birdergirl ~o~
|
|
Join Date: May 17, 2006
Location: Unorganized Territory
Posts: 2,002
|
|
Sorry it was really NOMB
__________________
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
~raised by wolves~sleeps with foxes~cooks for crows~feeds the bears~scrabbles with squids~antisymmetrical~politically agnostic.
To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.
Torchering glass since spring '06~ gold cricket & oxycon!~
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -7. The time now is 12:33am.
|
