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The Dark Room -- Photo Editing and Picture Taking. Advice, tutorials, questions on all things photoshop, photo editing, and taking pictures of beads or glass.

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  #1  
Old 2012-11-12, 5:19pm
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Default Canon PowerShot SD800 IS

All of a sudden I'm unable to download photos directly from my camera to my PC. It was working perfectly till yesterday. I don't know if I accidently changed any settings that would affect this. When I try to connect my camera I get a message that says "cannot detect camera". Can anyone out there give me some advice?
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Old 2012-11-12, 6:00pm
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Please does anyone out there have any helpful suggestions. I've checked my user manuals and the internet and have come up empty.
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Old 2012-11-12, 6:12pm
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Do you have the latest drivers for Win 7 if you are using Win 7.

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Old 2012-11-12, 6:22pm
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My favorite tricks are first to check the connections between the camera and computer. If you are using a cable check to be sure it is seated on both ends. Also check and see if the cable has any kinks that could lead to a break in one of the wires. Do you have another cable you can thy?

And the ultimate trick: Have you shut down your computer and then restarted it?

Another is to pull the batteries out of the camera for a little while. Also try a different set of batteries if possible.

These are the easy things that can sometimes solve the problem.

Hope this helps.
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Old 2012-11-12, 6:36pm
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Sorry, I should have said that unfortunately I've been operating on Vista 32 bit and all was working till today.
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Old 2012-11-12, 6:39pm
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Ann & Fred - I just put in a newly charged battery, reinstalled the Canon software, using same cable connection I have been using which was working through yesterday, connections are solid. I'll do some rechecking and also shutting down computer and restarting. Thank you for your suggestions.

I just spent the last several hours taking photos for my website which appear on the camera but have been unable to download them for editing.
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Old 2012-11-13, 5:29pm
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Thank you for trying to help. Today I was able to call Canon directly. They walked me through uninstalling the device manager (Canon Camera) and reinstalling and that did the trick. They said possibly a virus software update or something computer related caused the failure. Camera downloads are working perfectly again.
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Old 2012-11-13, 9:15pm
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sometimes to individual usb port will not recognize when something has been plugged in, try a different port if you have one
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Old 2012-11-14, 7:42am
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Glad you got it fixed.
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