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| Customer Service Kiosk -- Questions for LE vendors. |
2007-07-23, 6:09pm
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Apparently Invisible
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Join Date: May 05, 2007
Location: Austin, Texas
Posts: 716
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Flamekissed Glass ignited MY spark-le! AND MORE.....
WOW! I wanted some Lemon Ice after I saw what y'all are doing with it and Terra; went to Flamekissed Glass website & saw the pineapple sparkle and tangerine sparkle...so I ordered some of it from Reenie....along with Gelly Pink, River Rock, Poppy, and clear vetro~and totally FORGOT to order my Lemon Ice~
So, I emailed to see if it had been sent yet........gave my phone #...
She graciously called, and I ordered Lemon Ice, Seashell Swirl, Streaky Sapphire (had to have it, it is my birthstone)
I think that's all I ordered today....LOL!
So I guess I have to wait a WHOLE TWO more days to get this order!!!!!!!! (Just Kidding!
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That is most excellent)
Anyway, she called and said she shipped it right away, and GUESS WHAT????
I got it two days after it was shipped! TODAY! YAY!Right after I talked to her on the phone!
We had the nicest lil chat (I know, I am really wordy here, but just like that in REAL life too.........) and she is way beyond the call of duty kinda gal!
To use less words: REENIE ROCKS @ FLAMEKISSED GLASS!
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Karen
in love with silver glasses......
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2007-07-24, 5:15am
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Apparently Invisible
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Join Date: May 05, 2007
Location: Austin, Texas
Posts: 716
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I was so excited yesterday, I forgot to tell y'all the most wonderful things about buying from Flamekissed Glass:
The glass is shipped VERY securely not a scratch or mark on it when I recieved it
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The shipping is FASST
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It comes with a surprise of CANDY (always a plus in my book)
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The shipping is FASST
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Personalized service above and beyond the call of duty
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Company with high ethics and standards
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Exceptional customer service
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Did I say the shipping was FASSST?
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Fasst, friendly ethical secure personalized service~what more could you ask?
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Karen
in love with silver glasses......
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2007-07-24, 8:33am
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Senior Member
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Join Date: Jun 18, 2005
Location: NE Indiana
Posts: 5,565
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Pineapple sparkle!?! I missed that. Wonder what else I missed. I got the tangerine sparkle, and the yellow ice. I didn't get the yellow ice to do a thing.
Candy?!? Must check box again. Seriously, I echo the customer service and packaging comments I've heard before.
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~Nancy
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2007-07-26, 7:14pm
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Apparently Invisible
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Join Date: May 05, 2007
Location: Austin, Texas
Posts: 716
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WOOOO HOOO!
Second order here...in two days!
I played a bit as soon as it came, will take pics tomorrow.... YELLOW(think I called it Lemon before) Ice and Terra...nice!
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I had a tiny bit of a rod left of Terra from the Fireflies giveaway-Jim gave us each two rods.Wish I had saved it ALL...but I DID order an assortment from DoubleHelix on the same day as I ordered this from Irene @ FlameKissed. My, I am a glass hog! (I have enough, but am liking variety!
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)
Still waiting for the Terra, but it has only been two days,lol!
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Karen
in love with silver glasses......
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2007-07-26, 9:42pm
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San Diego Toni
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Join Date: Sep 30, 2005
Location: Sunny San Diego, CA
Posts: 771
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AMEN SISTAS!! I ordered from Reenie for the first time about a week ago and it came fast as lightning! Excellent packaging, quick response, super fast shipping....YASOU!!!
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2007-07-26, 11:03pm
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Senior Member
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Join Date: Mar 07, 2006
Location: Tehachapi, CA
Posts: 2,032
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Irene is great. I've been to her house and hand-picked my rods as well as ordered online. Flame Kissed Glass is my main supplier. I highly recommend her for your lampwork supplies!
Cheryl
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2007-07-28, 9:46pm
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A Splash o' Glass
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Join Date: Aug 02, 2005
Location: Riverside, CA
Posts: 997
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River Rock, Seashell Swirl????? Never heard of these before. Who makes them? These names of glass though seem right up my alley. I'm PM'ing Irene now!
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2007-07-28, 10:39pm
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Rare Florida Native
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Join Date: Jan 20, 2007
Location: NW Florida
Posts: 1,512
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Irene has taken customer service to a level that others will have to take note of...............
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Charlotte
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2007-07-30, 6:22pm
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Senior Member
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Join Date: Jul 06, 2006
Location: TN
Posts: 227
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I couldn't agree more, Charlotte! I ordered a couple of dvds from Reenie on the 27th and they arrived in today's mail, 30th! I couldn't believe it!
Great communication and service! I will most certainly be a return shopper!
Thanks, Reenie!
Shirley
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2007-08-02, 2:54pm
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Rare Florida Native
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Join Date: Jan 20, 2007
Location: NW Florida
Posts: 1,512
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Order arrived in record time!!!! in perfect condition and not to mention the goodies in the box!
Many thanks Irene!!!!!!!
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Charlotte
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2007-08-14, 9:26am
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Apparently Invisible
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Join Date: May 05, 2007
Location: Austin, Texas
Posts: 716
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WOOOOO HOOOOOO! Third order from Reenie....Flame Kissed Glass.... and she beat the other order I made on the same day, again!
I ordered silver jewelry supplies, and her glass beat my silver order here!
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Karen
in love with silver glasses......
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