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| Customer Service Kiosk -- Questions for LE vendors. |
2014-01-31, 6:05am
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Angie09
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Join Date: Aug 06, 2009
Posts: 1,788
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Mountain Arts for Oxy Concentrators...who would have thought?
During all the recent upheaval about concentrators not being delivered even when paid for I decided I wanted an Integra Sequal but could only afford used. I found them on Mountain Glass Arts website and decided to purchase one. Long story short, it just didn't work as Well as I thought it should so I called expecting an oxy concentrator run around! Well, to my surprise, They were not only helpful...but down right nice!! We ran through all the tests and it seemed to be performing ok ... But I knew it just wasn't putting out the amount of oxy I needed. So, they have me call the actual company that converts the machines and, Larry and I again ran through all the tests and the concentrator seemed to be fine. OK....here comes the part of the story that is incredible.....instead of arguing with me or telling me the machine was "fine" THEY SENT ME A NEW ONE! Plus they paid the freight to get the old one back!! No run around, no not answering the phone.....nothing but making me feel like a valued customer! KUDOS Mountain Glass Arts!! BTW, the concentrator was here in 3 days (how'd they do that??) if you're looking for a concentrator.....do yourself a BIG favor and talk with them......
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2014-01-31, 8:57am
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Senior Member
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Join Date: Mar 07, 2011
Location: Northern California
Posts: 2,023
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They have become my primary supplier. Class act!
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2014-04-17, 12:33pm
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Senior Member
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Join Date: Oct 12, 2009
Location: Surfside Beach, South Carolina
Posts: 98
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MGA is the BEST on the block hands down. If you've had it with all the rest you'll not be sorry with any of the MGA crew. I remember them when they had 4 people and their now up to over 20
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Give em a try and they do price match
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~ Temet Nosce ~
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2014-04-19, 6:42pm
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Senior Member
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Join Date: Aug 31, 2005
Location: Elk Grove, CA
Posts: 224
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Nice review. I'm in need of good customer service.
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2014-07-24, 11:42am
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Member
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Join Date: Oct 07, 2008
Posts: 32
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Fantastic service
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2014-07-24, 12:02pm
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Senior Member
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Join Date: Aug 31, 2006
Location: Knoxville, TN
Posts: 2,108
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They are genuinely a nice bunch of people.
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Kathy
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2014-11-24, 3:28pm
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Member
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Join Date: Oct 07, 2008
Posts: 32
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hoping to see a concentrator special soon. This would be a cool Christmas gift
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2014-11-24, 6:52pm
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Mr Brutus RIP
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Join Date: Apr 29, 2006
Location: Central Florida
Posts: 4,369
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fantastic to know, thank you!!!
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2015-04-05, 8:18am
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Member
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Join Date: Oct 07, 2008
Posts: 32
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MGA has a great selection
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2015-04-29, 12:10pm
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Senior Member
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Join Date: Mar 14, 2012
Location: Bennington, VT
Posts: 1,776
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mtn glass kicks ass!
i had a kiln fiasco a few years ago....and it technically wasn't mtg glass's mistake....it was paragons (in regards to the interior dims of the bluebird, on mtn's website it listed the dims of the xl on the regular bluebird spec sheet) mistake, but they took care of it nicely. that won them a lifetime customer.
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now i've got a Mirage
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2015-11-12, 5:50am
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Member
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Join Date: Oct 07, 2008
Posts: 32
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Mouuntain Glass has concentrators in stock ready to ship NOW ! No two month wait times.
Order now for Christmas.
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2016-09-16, 8:44am
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Member
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Join Date: Oct 07, 2008
Posts: 32
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oh
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2016-09-16, 9:10am
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Slogan Challenged...
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Join Date: Mar 21, 2009
Location: Maricopa, Arizona
Posts: 6,016
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so how did the new one turn out, performance wise? Glad you had a good experience!
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Kristin ~
Facebook:
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Etsy:
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2016-09-16, 10:53pm
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Junior Member
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Join Date: Sep 23, 2009
Posts: 14
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That's great info. Thanks!
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2017-02-24, 10:50am
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Junior Member
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Join Date: Feb 19, 2017
Location: Virginia
Posts: 11
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I just bought a new glass kiln from them on Thursday and received it Tuesday (Monday was a holiday.) I new it would be fairly quick shipping because I'm in Virginia, but I was expecting a week, not 2 business days.
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So little time, so many supplies
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2017-02-24, 12:35pm
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Senior Member
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Join Date: Sep 27, 2014
Location: Walla Walla, Washington
Posts: 289
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MGA is great. I live 2,600 miles from them and get my stuff pretty quick.
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